Customer Advisor

Customer Advisor Talent Pool

Location: Derby

Contract Type: Temporary, Temp-to-Permanent and Permanent Opportunities

Sector: Customer Service / Contact Centre

Opportunity Overview

We are building a talent pool of Customer Advisors to support current and future recruitment requirements across Derby and the surrounding areas.

Successful applicants will be considered for a variety of Customer Service, Contact Centre, Customer Support, Call Handling and Client Services positions as new opportunities become available.

Roles may be within contact centres, customer support teams, healthcare organisations, professional services, utilities, logistics, retail support, financial services and other customer-focused environments.

Typical Responsibilities

Depending on the position, duties may include:

• Handling inbound customer enquiries via telephone, email and online channels.
• Making outbound calls to customers, clients or service users.
• Resolving customer queries and identifying appropriate solutions.
• Updating customer records and maintaining accurate information on internal systems.
• Processing orders, bookings, appointments, service requests or account updates.
• Escalating complex enquiries to appropriate departments when required.
• Working to customer service standards, KPIs and service level agreements (SLAs).
• Managing customer complaints and ensuring timely resolution.
• Maintaining accurate records and documentation.
• Providing a professional and positive customer experience throughout all interactions.

Essential Skills and Experience

Applicants should demonstrate experience in most or all of the following areas:

Customer Service

• Previous experience in a customer service, customer support or contact centre role.
• Experience handling inbound and/or outbound calls.
• Ability to communicate clearly, professionally and confidently.
• Experience resolving customer queries and issues.
• Strong listening, questioning and problem-solving skills.
• Ability to remain calm and professional in challenging situations.

Administration and IT

• Accurate data entry and record management experience.
• Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
• Experience using CRM systems, databases or customer management systems.
• Ability to navigate multiple systems simultaneously while speaking with customers.
• Strong attention to detail and accuracy.

Communication

• Excellent verbal and written communication skills.
• Ability to build rapport with customers and maintain positive relationships.
• Professional telephone manner.
• Confidence handling high volumes of customer interactions.

Personal Attributes

• Customer-focused and service-driven approach.
• Organised and able to manage multiple priorities.
• Reliable, professional and adaptable.
• Strong time-management skills.
• Ability to work independently and as part of a team.
• Positive attitude with a willingness to learn.

Desirable Experience

Applications will be particularly strong if candidates can demonstrate experience in one or more of the following:

• Contact centre or call centre environments.
• Customer support or customer care roles.
• Complaint handling and issue resolution.
• Appointment scheduling or booking administration.
• Working towards KPIs, targets or SLAs.
• Healthcare, utilities, financial services, logistics, retail or public sector customer service.
• Administrative support alongside customer service responsibilities.

Candidate Profile

The ideal candidate will be able to demonstrate:

• A minimum of 6-12 months' customer service, customer support or contact centre experience.
• Experience handling customer enquiries by telephone, email or online channels.
• Strong IT skills and experience using multiple systems.
• Accurate data entry and record management experience.
• Experience working in fast-paced environments.
• Excellent communication and interpersonal skills.
• A professional, customer-focused approach.
• Experience working towards service standards, targets, KPIs or SLAs.

Benefits of Joining the Talent Pool

• Priority consideration for future Customer Service and Contact Centre opportunities.
• Access to temporary, temp-to-permanent and permanent vacancies.
• Opportunities across a variety of industries and sectors.
• Ongoing support throughout the recruitment process.
• Local opportunities across Derby and surrounding areas.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.