Strategy & Ecommerce Insights Account Manager

London | Permanent

Our client is a fast-growing, private equity-backed commerce technology and analytics business helping some of the world's leading consumer brands accelerate their ecommerce performance.

Combining proprietary technology, advanced retail data and strategic consultancy, the business enables brands to understand their market, outperform competitors and make smarter commercial decisions across ecommerce and retail media.

With an established international presence and an expanding London team, they're looking for an ambitious Ecommerce Strategy Manager to help deliver high-impact client work.

The Opportunity

• Join a growing ecommerce consultancy at the intersection of data, technology, retail media and commercial strategy.

• Work with leading consumer brands to identify growth opportunities across Amazon and other major retail platforms.

• Translate complex datasets into clear insights, actionable recommendations and compelling client presentations.

• Take ownership of client projects and build relationships with key stakeholders.

• Gain exposure to a broad range of ecommerce challenges, from category performance and competitor intelligence to digital shelf optimisation and advertising effectiveness.

Responsibilities

Ecommerce Strategy & Insights

• Analyse ecommerce, category and competitor performance to identify opportunities for client growth.

• Use proprietary analytics tools to assess market share, pricing, product visibility and digital shelf performance.

• Turn data into clear commercial insights and practical recommendations.

• Support the development of ecommerce growth strategies across key retail platforms.

Client Management & Delivery

• Manage day-to-day client relationships, ensuring projects are delivered to a high standard.

• Lead workstreams, present findings and communicate recommendations to client stakeholders.

• Develop a strong understanding of clients' commercial objectives and challenges.

• Work collaboratively with senior colleagues to identify opportunities to expand client partnerships.

Retail Media & Performance

• Analyse retail media activity and its impact on ecommerce performance.

• Support recommendations across advertising strategy, campaign effectiveness and optimisation.

• Connect media performance with wider category, shopper and commercial insights.

• Remain close to the practical execution of recommendations, working with relevant teams to drive results.

Data-Led Storytelling

• Work confidently with large datasets to identify trends, challenges and opportunities.

• Build clear, persuasive presentations that tell a commercial story.

• Communicate complex analysis in a way that is accessible and relevant to senior stakeholders.

Your Profile

• Experience in ecommerce, retail media, digital commerce, analytics or strategy consulting.

• Strong analytical skills, with the ability to turn data into meaningful commercial recommendations.

• Exposure to retail media or digital advertising, ideally across Amazon or other major retail platforms.

• Experience managing client relationships or working closely with commercial stakeholders.

• Confident presenting insights and recommendations to clients.

• Comfortable balancing strategic thinking with hands-on project delivery.

• Proactive, commercially curious and excited by the opportunity to grow within a scaling business.

What's On Offer

• Competitive salary, depending on experience, plus a discretionary performance bonus.

• Exposure to major consumer brands and complex ecommerce challenges.

• Access to proprietary technology and market intelligence.

• The opportunity to take genuine ownership of client work within a growing London team.

• Strong development opportunities as the business continues to scale internationally.

• Collaborative London office environment, with four days per week in the office.

How to Apply

For a confidential discussion about this opportunity, please contact Noel at Pivotal on [phone removed] or email [email removed].

Pivotal is an equal opportunities employer. We encourage applications regardless of race, ethnicity, religion, gender, sexual orientation, disability, age or any other protected status.