Field Care Supervisor

Job Title – Field Care Supervisor

Location – Shrewsbury – Office Based

Hours – Full Time – Monday to Friday availability to meet demands of the branch, some flexibly needed in unsocial hours to cover the needs of the branch such as on call included.

Salary – £24,000 per annual

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses.

Prestige Nursing & Care has provided home care for nearly 80 years, and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

The Field Care Supervisor is an integral part of the branch team. They will support the Registered Manager in managing and optimising the delivery of high-quality care, compliance with internal policy and procedure and regulatory requirements and overall operational excellence.

The Field Care Supervisor will foster a person-centred approach, promoting dignity, respect, and care; supporting the Registered Branch Manager to ensure that all business targets, including business growth, are met with full compliance in line with quality and legislative standards. This position requires a dynamic and independent care professional with solid quality and standards experience and a flexible, can-do attitude.

Main Responsibilities

* To ensure the safe delivery of care at the registered location, including the development and
implementation of accurate care plans and risk assessments for all clients, ensuring they are kept up to
date.
* Ensure and maintain accurate and up to date records for clients and colleagues, in line with GDPR and
data protection requirements
* Lead, motivate, and manage a team of Professional Carers, fostering a positive and collaborative work
environment and ensuring the safe delivery of client-centred, high quality care services.
* To meet Professional Carers formally on a one-to-one basis for the purposes of direct supervision at least
quarterly and keep written records on the content and outcome of each meeting. With the consent of a
service user, at least one of these meetings to incorporate direct observation of the care worker
providing care to the service user with whom they regularly work.
* To meet Professional Carers annually to conduct an overall appraisal of their standard of performance
identifying training and development needs and keeping written records of the content and outcome of
each appraisal.
* To facilitate at least quarterly team meetings for Professional Carers and to prepare an agenda and
maintain minutes from the meetings.
* To assist the Care Planner, Field care Manager (where applicable) and Registered Branch Manager with
the delivery of Professional Carers development and training programme to ensure members are able
to fulfil and meet the changing needs of clients and service users.
* To assist the Care Planner, Field care Manager (where applicable) and Registered Branch Manager with
recruitment to build capacity and ensure contingency within the service.
* Utilise branch data to identify trends and themes, monitor performance and cascade learning, where
appropriate.
* Ensure that service delivery is people centred, accessible, flexible and reliable and undertake on call
duties on a rota basis.
* Undertake comprehensive assessments, considering physical, spiritual, emotional and social aspects are
completed for all clients and care plans are adapted to address evolving needs.
* Ensure that care is delivered in line with the Mental Capacity Act (2005) in England and where there are
concerns regarding a client’s capacity, an MCA assessment is undertaken and documented by the
branch.
* Where the branch has assessed that a client lacks capacity, ensure that any decisions relating to the care
delivery follow the best interest process, are the least restrictive and documented.
* Where required, ensure the safe completion of MAR charts and the safe administration of medication to
clients, in line with policy.
* Ensure strict adherence to all policies, and procedures.
* Maintain an effective system in consultation with the Care Planner, Field care Manager (where
applicable) and Registered Branch Manager for quality assurance management based on the outcomes
for clients, in which standards and indicators to be achieved are clearly defined and monitored on a
continuous basis, ensuring that all service users and their carers are consulted about the care service
including:
o Regular quality telephone monitoring.
o Regular spot checks on Professional Carers.
* Attend and contribute to client reviews, including in-house and external meetings, i.e. social services
reviews.
* Build strong relationships with clients and their families, actively involving them in the care planning
process and addressing any concerns or preferences.
* Establish effective communication channels with clients, their representatives, external healthcare
providers, social services, and community organisations to enhance overall care coordination.
* Act appropriately in emergency situations, reporting incidents whilst respecting client sensitivity, privacy
and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g.
GP/District Nurse/Emergency Services.
* Ensure the health, safety and welfare of clients, and yourself and other colleagues, in line with Health &
Safety legislation.
* Promote a healthy and safe working environment, reporting any health & safety concerns to the
Registered Branch Manager / Field Care Manager immediately.
* Ensure incident management, safeguarding and complaints processes are adhered to and managed
appropriately.
* In the absence of the Registered Branch Manager, ensure all allegations of abuse are acted upon
appropriately and reported to the local authority and where required the regulator (CQC /CI Scotland).
* Act as an ambassador for Prestige Nursing & Care and always promote the business in a positive
manner.
* Support the business Environmental, Social and Governance strategy by promoting recycling, reducing
energy consumption and efficiency.
* To carry out any other reasonable duties that may be required.

Essential

▪ Relevant qualification in health and social care (e.g., QCF Level 2 or 3 in Health & Social Care).
▪ Good understanding of regulatory frameworks and compliance requirements.
▪ Familiarity with health and safety protocols, risk management, and quality assurance processes.
▪ Excellent customer service and communication skills, a friendly and professional manner.
▪ Able to meet deadlines and sudden changes in an organised manner.
▪ Exceptional leadership, communication, and interpersonal skills.
▪ A commitment to and an understanding of equality, inclusion and diversity.
▪ Ability to work on own initiative – self-starter, able to