Client Accounts Coordinator

Client Accounts Coordinator – City Centre

Monday to Friday, Full Time

£28 – 32,000 DOE

Our well-established client is looking for a Credit Control focused Client Accounts Coordinator to join their finance team within a busy property management environment.

Key responsibilities:

• Manage tenant accounts, monitor rent payments and proactively recover outstanding arrears.
• Issue payment reminders and formal notices, negotiate repayment plans and manage rent protection insurance claims.
• Prepare legal documentation, including rent statements and Section 8 notices, and liaise with solicitors where required.
• Provide regular client updates and work closely with Property Managers to resolve account queries and disputes.
• Produce arrears reports for senior management and ensure compliance with company procedures and regulatory requirements.
• Support wider accounts activities, internal audits and ongoing improvements to credit control processes.
• Maintain professional relationships with tenants, landlords, guarantors and third parties while supporting the day-to-day operations of the Client Accounts department.

Essentials:

• Previous experience in credit control or accounts receivable is essential.
• Experience in residential lettings or property management is highly desirable.
• Familiarity with complex arrears cases and the preparation of documentation for legal proceedings is desirable.
• Strong organisational skills, with the ability to manage multiple accounts and competing deadlines effectively.
• Excellent communication and negotiation skills, with the confidence to handle challenging conversations and resolve payment disputes professionally.
• Ability to work independently, take ownership of responsibilities and collaborate effectively with colleagues.
• A professional and adaptable approach, demonstrating sound judgement, emotional intelligence and the ability to respond positively to changing priorities.
• A proactive and reliable attitude, with the initiative, resilience and flexibility to manage responsibilities effectively.
• Proficiency in Microsoft Excel and CRM systems.

Interested? Contact CAITLIN on [phone removed] or email your CV to [email removed]

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.