Customer Service Assistant

Love retail? Get a buzz off delivering great customer service? Want to be part of a busy team where no two days are ever the same?

Apply to join B&M as a Customer Service Assistant at our store in Cheltenham and help create a brilliant shopping experience for our customers.

This is a hands-on role at the heart of our store, where you'll play a key part in keeping the shelves full, the store looking great, and customers leaving with a smile. Whether you're helping customers on the shop floor, replenishing stock, or supporting at the checkouts, you'll be part of a team that keeps things running smoothly in a fast-paced retail environment.

This is a part time role offering 8-12 hours per week and will require the flexibility to work shifts in the daytime, evenings and at weekends.

What you'll be doing

• Delivering friendly, helpful service to customers across the store
• Replenishing stock and maintaining high standards of availability
• Keeping the store clean, safe, and well presented
• Working on checkouts and handling transactions accurately
• Supporting colleagues to ensure the store runs efficiently

What you'll bring

• A positive, can-do attitude and willingness to get stuck in
• A passion for delivering great customer service
• Strong teamwork skills and a proactive approach
• Energy and enthusiasm for working in a fast-paced environment
• Reliability and a commitment to getting the job done

Previous retail or customer service experience is helpful but not essential. We're big on attitude, personality, and a willingness to learn!

Why B&M?

There's never been a better time to join. With over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. In fact, many of our managers started their journey with us on the shop floor. You'll be part of a business that values hard work, teamwork, and getting things done.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discounts for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If you love working with people and want to be part of a team that keeps our stores moving, apply now and bring your energy to B&M!

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.