Support Officer

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Rochester Kent who are looking to appoint a Support Officer for the 3 months ongoing, at the rate of £15.55 per hour paye

Job responsibilities

To provide an effective housing management and support service to customers in designated scheme(s), within defined policies and procedures and in accordance with agreed standards.

• Provide a high quality support service for customers, assisting them to achieve their identified outcomes and goals. Coordinate the support services offered to individual clients by developing SMART support plans with them implementing, monitoring and reviewing documentation within agreed timescales. Ensure accurate record keeping using local case management systems. Signpost and support customers to access additional external support and resources including: primary healthcare, statutory services, criminal justice and legal services, DWP and job centres, health and well-being services, counselling and therapeutic programmes.
• Participate in the selection of new referrals helping to maintain performance targets on lettings and allocations. Be responsible for signing up new customers; explain tenancy / licence agreements to the customer and their rights, responsibilities and obligations as a tenant. Complete appropriate lettings paperwork. And support customers to apply for housing and council tax benefit.
• Facilitate needs and risk assessments with and for customers; develop risk management plans, raise awareness of identified risk issues with local managers and promote customer safety. Work within the organisations health and safety and compliance policies and procedures.
• Act as an ambassador for the supported housing services with internal and external colleagues. Ensure customers and stakeholders have access to good quality information about our services including scheme information, customer handbooks and welcome packs. In addition, provide information to customers about local community resources. Take an active role engaging customers and stakeholders in the service. Provide opportunities for feedback and for customers and stakeholders to influence / co-produce service delivery.
• Contribute to maximising scheme income through the collection of rents and service charges and the appropriate implementation of rent arrears policies and procedures with customers. Support customers to access appropriate welfare benefits and, where necessary, signpost to support with managing debt.

Work together with customers to agree a tailored individual budget plan which helps them to improve their money management skills and which enables them to maintain their tenancy.

• Provide resettlement services and support for customers transitioning into new accommodation. Offer support, advice, advocacy and 'signposting' to customers living in the community (Outreach). Actively and regularly engage with local community meetings and initiatives such as One-Stop-Shops, Mental Health Action Groups, Multi Agency Risk Assessment Conferences (MARAC), Homeless forums, statutory services and community participation initiatives.

Should your skills match the above please send through your updated CV.

Eden Brown is acting as an Employment Business in relation to this vacancy.