Regulatory Healthcare Team Manager

We are currently recruiting for a Team Manager (Healthcare regulatory) who will be responsible for leading a high-performing team, ensuring operational excellence and delivery of financial and client performance objectives. The role will focus on driving profitability, service quality and client satisfaction, alongside developing people, improving processes and supporting strategic growth.

The Team Manager will work collaboratively with the Head of Client Delivery and wider business functions to deliver exceptional outcomes for clients while maintaining compliance with legal and regulatory standards.

We are open to applications from Regulatory and/or Healthcare Lawyers with experience in Team Management and non-Lawyers with a background in Team Operations Management in other professional services or legal environments.

Key responsibilities

• Deliver exceptional quality of service, ensuring client satisfaction, retention and value delivery
• Oversee service delivery against agreed KPIs, SLAs and client expectations
• Support client relationship management and act on feedback to drive continuous improvement
• Ensure billing and client work are completed in line with agreed service standards
• Develop thought leadership initiatives (e.g. events, webinars, content) to support client engagement
• Drive operational and financial performance including revenue, profitability and utilisation targets
• Monitor financial metrics including WIP and cash collection to ensure delivery against budget
• Identify growth opportunities and support business development within target sectors
• Implement pricing strategies aligned with firm profitability protocols
• Collaborate across teams and functions (HR, Finance, Data & MI, Innovation) to deliver firm-wide success
• Lead or contribute to strategic initiatives that drive process improvement and innovation
• Embed the firm’s purpose and values in all activities
• Inspire and lead a high-performing, engaged and collaborative team
• Manage recruitment, succession planning and talent development to ensure capability across the team
• Coach and mentor team members to drive performance and professional growth
• Ensure appropriate resource planning, capacity management and utilisation across the team
• Foster a culture of accountability, diversity, innovation and inclusion

This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.