Contract Manager

Location: South London – Client Site
Salary: Up to £60,000 per annum
Contract: Full-time, site-based

About the Role

We’re looking for an experienced Contract Manager to take ownership of the delivery of Total Facilities Management services at a key client site in South London.

This is a varied and influential role with responsibility for the operational, financial and commercial performance of the contract. You’ll lead the on-site team, build strong relationships with the client and ensure that services are delivered safely, efficiently and to a consistently high standard.

You’ll also work closely with the Account Director and wider operational, commercial and support teams to identify efficiencies, improve the customer experience and develop further business opportunities.

Key Responsibilities

• Take overall responsibility for the day-to-day delivery of TFM services across the client’s Head Office.
• Ensure contractual requirements, SLAs and deliverables are consistently achieved.
• Act as a senior point of contact for the client, building trusted and effective working relationships.
• Manage both self-delivered and subcontracted services, promoting a collaborative one-team approach.
• Attend client, operational and governance meetings as the contract representative.
• Work closely with project, commercial, operational and support teams to ensure effective service delivery.
• Implement and maintain emergency and business resilience plans in partnership with the client.
• Support out-of-hours incident management when required and ensure effective client communication.
• Maintain and regularly review client-specific facilities policies and procedures.
• Provide support and cover for the Assistant Facilities Manager where required.

Commercial & Financial Management

• Take ownership of the contract P&L, including variable and project works.
• Monitor budgets and control costs across overtime, materials and subcontractor expenditure.
• Review reactive recharge activity with the Commercial Manager before submission to the client.
• Use contract reports and performance data to support effective commercial and operational decisions.
• Ensure purchasing follows agreed company processes and nominated supplier arrangements.
• Identify opportunities to improve value for money, efficiency and commercial performance.

Performance & Quality

• Ensure contract performance reporting meets agreed governance requirements.
• Support the Account Director with internal and external audits.
• Regularly review asset registers and planned maintenance schedules, ensuring information remains accurate and up to date.
• Review work schedules and subcontractor activity to ensure services are delivered efficiently and provide best value.
• Identify opportunities to improve maintenance regimes, stock management, procurement and working practices.
• Proactively manage operational, commercial, service-delivery and reputational risks.
• Drive continuous improvement across the contract to enhance the overall customer experience.

Leading the Team

A key part of the role will be creating a positive, high-performing team. You will:

• Lead, coach, mentor and develop the site-based team.
• Set clear objectives and development plans and regularly review performance.
• Manage appraisals, performance management, recruitment and personal development.
• Work collaboratively with Recruitment to maintain appropriate staffing and skills across the contract.
• Ensure employees have the required skills and qualifications to support the self-delivery model.
• Promote a professional company image and a strong customer-focused culture.

Health, Safety & Compliance

• Embed Health & Safety requirements into day-to-day contract operations.
• Ensure risk assessments and COSHH records are accurate and maintained.
• Ensure appropriate contractor-control processes are followed.
• Monitor and record toolbox talks.
• Maintain contract records in line with company procedures and relevant standards, including ISO 9001.
• Carry out periodic Health & Safety reviews.
• Take ownership of the contract QSHE Risk Register, ensuring risks are appropriately identified and managed.