Channel Strategy Support

Channel Strategy Support 3 months - Inside IR35 – Bristol (2/3 days p/week) Role Summary Support the development of a future-ready Shared Services Operating Model (SSOM) for Defence Business Services (DBS), focusing on improving customer interaction across service channels. Key Responsibilities Assist in creating and implementing a multi-channel customer strategy. Contribute to the design of the Service Management Framework/Orchestration Layer MVP. Support mapping of current and future customer journeys. Produce and manage high-quality documentation. Build strong stakeholder relationships to ensure project success. Essential Skills Experience in channel strategy and service management frameworks. Strong analytical and problem-solving skills. Excellent stakeholder engagement and communication. Proficiency in presentation tools. Desirable Experience with shared services in government or MOD environments. For any more information please email [email removed] or call [phone removed]