Quality Assurance Manager

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.  

Reporting to the Head of Quality Services and Assurance, the Quality Assurance Manager will play a key role in driving and maintaining high standards of quality across our Highways division. Acting as the division’s quality assurance lead, you’ll provide expert guidance, support project and field teams, and help ensure we consistently deliver safe, compliant and high-quality network solutions. 

This is a hybrid working role, with a requirement to be in our Warwick HQ 1-2 days per week.  

What you’ll do:  

• Lead quality assurance across our highways projects, providing expert advice and ensuring projects consistently meet Telent, customer and industry standards.  
• Develop and maintain project Quality Plans, working closely with Project Leads and supporting teams through internal, customer, and certification audits.  
• Plan and deliver a robust audit programme, carrying out both management system and quality assurance audits and ensuring all actions are followed through to completion.  
• Drive a right-first-time culture, using quality data, performance dashboards and trend analysis to identify opportunities for continual improvement.  
• Lead the investigation of quality issues and defects, working with project teams to identify +root causes, agree effective corrective actions and prevent problems from happening again.  
• Work collaboratively across the business, building strong relationships with project, field, procurement and quality teams to share best practice and improve overall performance.  
• Support the ongoing development of Telent’s quality management system and its external ISO certification,  ensuring strong governance, assurance and continuous improvement across the business.             
• Experience of implementing Management Systems to assure new Standards within an organisation                                       

Who you are: 

You’re an experienced Quality Assurance professional with a strong background in Technology driven businesses, ideally within a project or infrastructure environment. You’re confident working with project teams, audits and quality management systems, with a practical, solutions-focused approach. 

Key Requirements: 

• Experienced Lead auditor, ideally gained within a highways, telecommunications, networks or similar technically-oriented business.  
• Excellent presentation and communication skills, with the confidence and drive to engage with teams at all levels.  
• Experience working with field and engineering teams, driving quality standards and ensuring right-first-time delivery.  People management experience, with the ability to lead, support and develop others.  
• Strong working knowledge of ISO 9001, with knowledge of ISO 20000-1 and ideally ISO 550010.  
• Experience of working collaboratively within a client-facing role. 
• A full UK driving licence, with the flexibility to attend sites as required. 

What we offer: 

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams. 

The additional benefits with this role: 

• Car Allowance  
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually  
• Company pension scheme  
• A range of family friendly policies  
• Occupational health support and wellbeing Portal  
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.  

We are guided by our values and behaviours:

Be Inclusive

Take Responsibility

Collaborate

Be Customer-focussed

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group. 

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