Service Management Specialist

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. 

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

You’ll be working within Private networks where we find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

Want to come and be a part of it?

We’re growing and are excited to offer several full-time, permanent opportunities within our Network Operations Centre (NOC) based in St Ives, Cambridgeshire.

We have a number of positions available across the team, with a variety of shift patterns to suit different preferences, including:

• Monday to Friday office hours
• Two weeks Monday to Friday office hours, followed by one week on-call
• 4 days on, 4 days off, 4 nights on, 4 nights off rotation

What you’ll be doing

Our teams play a vital role in supporting customers from issue receipt through to resolution, ensuring service levels are maintained and network operations run smoothly.

Key responsibilities include monitoring systems, managing customer tickets, updating stakeholders, prioritising faults, coordinating engineers and suppliers, tracking tasks, supporting planned maintenance activities, and producing operational reports.

You'll thrive in a fast-paced, collaborative environment where no two days are the same and where you'll have the opportunity to develop your skills within a growing telecommunications business.

Recruitment Process

As we have multiple vacancies available, shortlisted candidates will be invited to attend an Assessment Centre on Friday 23rd October at our St Ives office.

The assessment will include:

• A written exercise
• An individual interview with one of our hiring managers

This will also be a great opportunity to meet members of the team, learn more about the different roles available, and gain a deeper understanding of M Group and the work we do.

If you are shortlisted, you will receive an email invitation asking you to confirm your availability to attend.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

 In addition, this role offers;  

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 24 Shifts annual leave
• Shift allowance payment
• Recommend a friend – get rewarded for introducing people to us!

About us

 We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

 Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

 Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

 For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGROUPT IND2