IT & SERVICE DELIVERY ENGINEER

IT & Service Delivery Engineer
We are recruiting an experienced IT & Service Delivery Engineer to join a small, multi-skilled technology team supporting business-critical platforms and corporate IT services across on-premises, virtualised and AWS environments.
You will monitor and maintain service availability, investigate incidents, manage infrastructure and support the continued improvement of secure, resilient systems. The role covers Linux and Windows servers, cloud services, networking, containers, Microsoft 365, Active Directory, monitoring and automation.
Key responsibilities:

Diagnose and resolve infrastructure, application and network incidents
Administer production Linux and Windows Server environments
Support AWS, VMware and containerised services
Manage Active Directory, Group Policy, Microsoft 365 and Entra ID
Maintain monitoring, alerting, backups, patching and security controls
Develop scripts and automation using Bash, Python or PowerShell
Complete root-cause analysis and implement lasting improvements
Produce clear technical documentation and operational reports

Essential experience:

Strong production Linux administration skills
Windows Server, Active Directory and Group Policy
Microsoft 365 and Entra ID administration
Good knowledge of TCP/IP, DNS, routing, VPNs and firewalls
Working knowledge of Kubernetes and containerised services
Scripting or automation experience
A methodical, evidence-led approach to troubleshooting
Full UK driving licence

Experience with AWS, VMware, databases, Ansible, monitoring tools, Palo Alto firewalls, Veeam or security platforms would be advantageous.
The position includes participation in a 24/7 on-call rota and occasional travel to data centres or other UK locations. The successful candidate will be calm under pressure, security-conscious and willing to take ownership of issues through to resolution.