IT/EPOS Project Manager

Our client is a leading EPOS and IT Support company.

Increased growth has led to the opening of a new role for an IT/EPOS Project Manager to join their Edgeware based operation:

Job Role:

• Overall performance of the Project including, customer satisfaction, formal reporting, project planning & review, account profitability, revenue maximization, complaint management and escalation process.

• Ensuring there is a clear and coherent path of communication internally and externally.

• Work with the client to define developments and requirements. Submit these and manage development process to ensure customer expectations are managed and internal procedures complied with.

• Monitor and control the full lifecycle of the project: plan schedules, liaise with other departments in support of this, and secure their commitment to successful delivery.

Candidate Criteria:

• 3-5 years successful experience directing, planning and controlling high profile or technically complex projects.

• A proven track record of delivering projects successfully, on time and to budget.

• Proficient in the use of appropriate project planning tools for management purposes.

• The ability to manage and lead large virtual teams, deliver clear messages to technical and non-technical customers and colleagues.

• Leadership; provides and communicates inspiration and clear direction for the team which is in line with the organisation’s goals, mission and values.

• Performance management; manages the performance of others fairly, clearly and regularly, encouraging and supporting the team to achieve high standards.

• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.

• Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.

• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.

• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.

• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.

• Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.