Systems & IT Support Engineer

· Previous experience in a general IT support role and involvement in project management of new systems.

· Evidence of IT and Systems training and development.

· Confident with a variety of IT platforms - e.g. Microsoft, Sage, PLC systems, VoIP telephone communications, Mac OS, Servers.

· Intuitive and can work logically.

· Good organisational and co-ordinating skills.

· Good problem-solving skills.

· Good communication skills and able to deal with people at all levels within the business.

· Excellent IT & systems knowledge.

Duties:

* Assist with the installation and configuration of computer systems.Install and configure computer systems.

* Understand and be able to assist with all PLC and labelling machines within the factory.

* Assist the IT & Purchasing manager to project manage and co-ordinate all new installations of machinery & systems within the factory.

* Set up and oversee a stock inventory system for maintenance parts and materials.

* Assist in the set-up of a PPM system for the maintenance department.

* Assist with the IT infrastructure and relocation of IT and electrical equipment within the building.

* Diagnose and solve hardware/software faults.

* Maintenance of spreadsheets, word documents, Sage and labelling software.

* Log employee queries and analyze issues to spot trends and underlying issues.

* Provide IT and systems training and support to new and existing staff.

* Ensure knowledge is up to date of all technical factory systems to ensure issues are resolved promptly.

* Always adhere to GDPR guidelines when accessing personal, customer and company details and information.

* Liaise with external IT support to resolve issues as required.