Head Therapist

Manage the Spa & Leisure facilities to the high standards expected at Tylney Hall Hotel, delivering excellent customer service while ensuring smooth, effective operation of all facilities.

This is a hands-on role responsible for driving spa treatments, retail sales, leisure membership, and overall revenue, while leading and developing the team to deliver consistently high standards.

A Level 3 Beauty Therapy qualification is essential, as the role includes carrying out treatments and working some weekends to meet the hotel's operational needs.

Spa & Leisure Manager Key Responsibilities:

• Manage the day-to-day operation of the Spa and Leisure Department.
• Lead, support and develop the Spa and Leisure team.
• Manage rotas, staffing, holidays and departmental coverage.
• Maintain high standards of guest service, cleanliness and presentation.
• Ensure compliance with health & safety, hygiene and operational procedures.
• Oversee treatments, leisure facilities, pool operations and equipment.
• Manage guest feedback and resolve complaints effectively.
• Monitor departmental costs, stock and revenue opportunities.
• Support recruitment, training and performance management.
• Work closely with other departments to ensure a positive guest experience.

At Elite Hotels, we have a single-minded, unwavering goal: to make every visit to our hotels a positive experience that customers feel compelled to talk about.