Ocean Import Operator

Sea Freight Import Coordinator

The role

Our client is a well-established global freight forwarder. They offer customs, haulage and full supply chain services to customers across many sectors. They now need an experienced import professional to join their team.

You’ll own each import file from start to finish. That means pre-alert to final delivery, then billing. Most of your work will be sea freight, with some road freight imports too. Accuracy, compliance and great service sit at the heart of the job.

What your day will look like

• Taking full ownership of inbound sea freight, plus some road imports, from departure to the customer’s door.
• Working closely with agents abroad, hauliers, clients and colleagues across the business.
• Keeping shipping paperwork, B/Ls, CMRs and client files complete and up to date.
• Tracking vessel and trailer arrivals, booking deliveries and staying ahead of cut-offs.
• Preparing and checking import declarations, keeping everything compliant.
• Chasing and resolving any consignments not yet cleared or booked.
• Billing jobs correctly and protecting margin on every file.
• Being the first point of contact for client questions and fixing problems quickly.
• Keeping CargoWise accurate and current.
• Spotting ways to work smarter or offer clients more.
• Helping teammates and supporting the training of newer staff.

What you’ll bring

• A background in inbound freight forwarding or logistics.
• Some road freight experience would be useful.
• Hands-on use of CargoWise or a comparable operating system.
• Solid knowledge of import clearance and the paperwork involved.
• Exposure to CDS, CNS or Destin8 is a bonus.
• A clear grasp of B/Ls and Incoterms.
• A good eye for costs, margins and the commercial side.
• Confident communication and a client-first attitude.
• Real attention to detail and a well-organised approach.
• The ability to juggle priorities and stay calm when it’s busy.
• A self-starter who finds solutions and works well alone.