Security - Security Supervisor

As a Healthcare Security Supervisor, you will lead a duty shift team of security operations delivering 24/7 contact, coordination, intelligence, and incident management capabilities.  You will be responsible for managing the team's workflow, taskings and responses, ensuring the highest standards of operational effectiveness and customer experience through the content and services provided. You will be the primary operational duty decision maker and key part of the organisational, incident management, and business continuity chains. You will collaborate with other stakeholders across the organisation and customer teams, and report directly to the Security Manager to deliver the function. 

Key Responsibilities

• Ensure effective incident management, reporting, and response coordination.
• Line management of allocated Security Officer.
• Oversight and provision of intelligence, incident, and event notification alerts.
• Supervise, assure, and direct operational functions 
• CCTV operations, alarm monitoring, access control, building management and other associated systems supporting remote access services delivery.
• Emergency / incident notification and escalations.
• Effective distribution of and appropriate action on all communications via electronic platforms, phone, and radio.
• Interface and coordination with other stakeholders and emergency services.
• Lone worker & site team safety protocols (e.g. check calls).
• Act as the primary Bidvest Noonan Major Incident Response control node.
• Coordinate and provide business continuity services to Bidvest Noonan Teams or customers as directed.
• Operation and maintenance of all necessary information systems, documentation, and logs.
• Role model standards in essential behaviours and culture including safety, and commitment to our pillars of People, Customer, Simplicity, & Growth.
• Participate in all directed training and continuous professional development.

Key Competencies:

• Teamwork
• Leadership
• Effective communication
• Customer Experience
• Problem solving
• Adaptability
• Organisation and planning
• Health & Safety processes
• Calmness under pressure
• IT User & CCTV systems
• Professionalism
• Influencing and persuasiveness

Knowledge/Skills/Experience

Essential

• Do you have experience in supervision of security team in healthcare or similar environment?
• Do you have experience in emergency response / management, CCTV control?
• Do you have supervisory or first line management experience?
• Do you have strong communication skills?
• Are you customer focused?
• Do you hold clean driving licence?