Security Response Officer

• Position: Security Response Officer
• Location: Belfast
• Pay Rate: £13.50
• Hours: Average 42 hours per week
• Shifts: 4 on 4 off Nights & 4 on 4 off Dayss

Job Requirements:

• Door Supervisor SIA Licence required
• Must have Full UK Driving License
• Security and customer service experience is required
• Must be flexible and have the flexibility to change shifts due to operational needs
• Must have good command of English language
• Good levels of customer service, communication both written & verbal at all times
• Flexible in the approach to daily duties and additional events when held on site.
• Maintains working knowledge of the locations & security & safety for assigned areas
• Flexible in the approach to daily duties - Hospitals, retail, long periods of standing, patrolling, reception duties, access control, and lock ups
• First Aid qualification & a CCTV SIA Licence is a bonus
• To have a smart appearance befitting the company
• Be confident you can undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information requested

Job Responsibilities:

• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
• Physically fit to complete patrols internally and externally and able to stand/walk during shift
• Confident in writing incident and shift reports
• To always portray a friendly, professional and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded.
• Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems)
• Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
• Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
• Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
• The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, Conducting emergency procedures.

Benefits:

• Death In Service
• Benefit Hub- discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards