Customer Support Executive (6-month FTC) | Watford | Up to £28k

Customer Support Executive (6-month FTC) | Watford | Up to £28k 16 Oct Written By Heather Mustard

We’re recruiting for a Customer Support Executive on 6-month fixed-term contract to join a friendly and supportive team within a fast-paced business in the Watford area.

This is a varied role combining customer service, order processing and general account support.

What’s in it for you?

• Salary up to £28,000

• Monday to Friday, 9am–5pm with an earlier Friday finish

• Hybrid working

• Excellent benefits

• Training and development opportunities

Key responsibilities:

• Responding to customer enquiries by phone and email

• Processing customer orders accurately and efficiently

• Maintaining customer information on the CRM system

• Supporting the setup and administration of customer accounts and services

• Resolving queries and complaints professionally

• Managing and supporting a small portfolio of customer accounts

• Liaising with internal teams to ensure a seamless customer experience

• Following up with customers and ensuring queries are fully resolved

• Providing customer feedback and identifying opportunities to improve processes

What the employer is looking for:

• Previous customer service, order processing or account support experience

• Excellent written and verbal communication skills

• Strong attention to detail and organisational skills

• Confident using CRM systems and Microsoft Office

• Able to manage multiple priorities in a busy environment

• Proactive, professional and customer focused

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.

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