Customer Service Technician (Housing)

Job Type:

Permanent

Guildford, UK

Benefits

• Salary: £35k - £40k + Package

• Contributory pension

• Life cover

• Healthcare

• Bonus

• Van provided for company use

About the Role

CR3 is currently working with a large housing developer who are seeking a Customer Service Technician to work in the West Sussex, Surrey, Hampshire and Berkshire areas. The role typically reports to the Head of Customer Care.

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, maintaining high standards of customer experience.

The role will include:

• Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.

• Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.

• Complete all required online reporting via the COINS Mcare Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.

Requirements

The successful applicant will have previous experience in all areas of maintenance - decoration, localised plastering, joinery, tiling, sealant etc and be flexible, well presented, be able to use initiative to problem solve, be self motivated and have good customer service skills.

• Plumbing/electrical skills would beneficial.

• PASMA certificate is advantageous

• Excellent customer service skills

• Conversant with Microsoft Office

• Current CSCS Card (Construction Skills Certification Scheme)

• First Aid qualification would be advantageous

• Full UK Driving Licence is required