Sales Support Administrator

Job Type:

Permanent

Barking, UK

Benefits

• Salary of £25,000 - £28,000 depending on experience.

• Clear opportunities for career progression and professional development.

• Supportive and collaborative working environment.

• Full training provided for the right individual.

• Office-based 5 days per week during probation, moving to a hybrid arrangement of 4 days in the office and 1 day working from home upon successful completion.

• A genuine opportunity to learn, grow, and build a long-term career within the business.

About the Role

We are currently representing a well-established and growing business within the office furniture industry, seeking a Sales Support Administrator to join their team based in Barking.

This is an excellent opportunity for someone who enjoys working in a fast-paced office environment, has strong administrative skills, and is looking to build a long-term career with a company that actively supports development and progression.

The Role

Working closely with the sales team, you will play a key role in ensuring customer orders are processed accurately and efficiently from initial enquiry through to delivery. You will be responsible for maintaining high levels of customer service while supporting the wider commercial team with day-to-day administration.

Key Responsibilities

• Processing customer orders accurately and efficiently.

• Managing order confirmations and updating customers on progress.

• Liaising with suppliers, customers, and internal departments to ensure smooth order fulfilment.

• Maintaining and updating customer records and order information.

• Assisting the sales team with quotations, administration, and general support.

• Monitoring order statuses and resolving any issues that may arise.

• Producing reports and maintaining accurate documentation.

• Providing excellent customer service throughout the sales process.

Requirements

• Previous experience in a sales support, customer service, order processing, or administrative role would be preferable

• Strong organisational skills and excellent attention to detail.

• Confident communication skills, both written and verbal.

• Good IT skills, including Microsoft Office applications.

• Experience using Sage would be highly advantageous.

• Experience within the office furniture industry would be beneficial but is not essential.

• A positive attitude with a willingness to learn and develop new skills.