Customer Service Assistant (Gateline) - Edinburgh Park

Station Gateline Assistant - A Rewarding Career in Rail Travel

Location: Edinburgh Park (Must be within a 45-minute travel distance)

Salary: £26,731 per annum + 3% commission

Contract: Permanent, Full Time (35hrs per week)

Hours: Various shifts and weekend working

Due to the shift patterns required, applicants must have a reliable means of travelling to and from the station for early morning and late evening shifts.

Looking for a role where you can thrive, grow, and make a difference?

Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job- it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.

What You'll Be Doing:

· Provide customer information and assistance, including support for wheelchair users.

· Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.

· Check tickets and supporting documents.

· Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.

· Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.

· Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.

· Assist with customer direction and queue management to maintain smooth movement through the gateline area.

· Carry out queue-busting duties as required.

· Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.

· Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.

Who We're Looking For:

We welcome applicants who:

· Have a warm, engaging approach and love connecting with others.

· Excel in communication-building trust and rapport with passengers.

· Thrive in a supportive team culture while being confident working independently.

· Have the ability to manage ramps (training provided).

· Are motivated to learn and develop in a rewarding role.

Why Join Us? Because We Invest in You.

Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:

· Contributory Final Salary Pension Scheme-ensuring long-term financial security.

· Free & discounted rail travel-helping you and your family stay connected.

· Generous holiday allowance-so you have time for yourself and your loved ones.

· Enhanced family leave policies-including maternity, paternity, and adoption leave.

· Life insurance cover-equivalent to 4x your annual salary.

· Exclusive discounts-on shopping, fitness, and healthcare plans.

Commitment to Diversity & Inclusion

This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.

Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.