Customer Service

Location: 2 Greenmarket, Dundee, DD1 4BX

Pay Rates: £13.97 - £32.55 per hour (depending on shift pattern)

Full-Time: 37.5 Hours per Week

Shift Pattern:

You will work a 4-week rotating shift pattern, consisting of:

2 weeks of earlies: 06:00 - 17:00 followed by 2 weeks of lates: 12:00 - 23:00

OR

2 weeks of earlies: 08:00 - 19:00 followed by 2 weeks of lates: 12:00 - 23:00

You will work 5 days out of 7, averaging 7.5 hours per day. Please note that each shift includes an unpaid 30-minute break. As the rota operates across all seven days of the week, flexibility is required.

Please note:

Our client operates 24 hours a day, 365 days a year. As a result, your scheduled shifts may fall on public or bank holidays including Christmas & New Year. Unless you have pre-booked annual leave approved, you may be required to work on these days, with enhanced rates of pay available where applicable

Make a Difference Every Day

Join the UK's largest telecoms provider and become part of a team delivering vital services that help people when they need it most.

Working within a 24/7 operation, you'll support services including Emergency (999/112), DQ (118500) and Relay UK. This is a rewarding opportunity to play a key role in helping people during some of the most important moments of their lives.

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers requiring support. You'll remain calm under pressure, gather key information and ensure callers are connected to the appropriate service quickly and accurately.

This is more than a customer service role. It's an opportunity to make a real impact every day.

What We're Looking For

✅ Excellent communication and listening skills

✅ Empathy and professionalism in sensitive situations

✅ Ability to think clearly and follow structured processes

✅ Ability to remain calm in emotionally challenging situations

Training & Development:

Full time training (37.5 hours paid) Mon - Fri for the first 4 weeks before moving onto your preferred shift pattern.

Weeks 1 & 2: 09:00 - 17:45

Weeks 3 & 4: 10:00 - 18:45

Benefits

* Competitive pay rates and overtime opportunities

* Full paid training

* Career progression opportunities

* Access to the Blue Arrow training portal

* Auto-enrolment pension scheme

* 28 days paid holiday

Recruitment Process

1. Interview and Audio Typing Screening

2. Client Interview and Audio Typing Assessment

3. Pre-employment Checks (DBS and references)

Apply Today

If you're looking for a meaningful customer service role where you can genuinely help others, we'd love to hear from you.

Blue Arrow is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace that reflects the communities we serve.

Want to fast-track your application? Complete our short questionnaire, which will be sent to your email inbox (please check your junk/spam folder). It only takes a minute and helps us review and prioritise your application more quickly.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.