Complaint Officer

Are you passionate about delivering excellent customer service and making a positive difference to patient experience?

We are looking for a compassionate, organised and motivated Complaints Officer to join our Experience of Care and Community Engagement Team. In this rewarding role, you will support patients, families and carers by managing concerns and complaints, ensuring they are handled professionally, sensitively and in line with NHS regulations and timescales.

As a key member of the team, you will act as a point of contact for service users, providing advice, information and support throughout the complaints process. You will work closely with clinical teams, managers and external organisations to facilitate investigations, coordinate responses and help achieve timely local resolution wherever possible.

This is an excellent opportunity to develop your career within NHS patient experience and complaints management while helping us uphold our CARE values of Compassion, Accountability, Respect and Excellence.

This is a part-time role working 22.5 hours per week. Due to the needs of the service, cover is required daily from Monday to Friday.

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.