Business Services Administrator

Salary Band 3, £26,154 

Location: Based at Forth Banks, with flexibility to provide cover at our Whickham and Gateshead locations as required.

(There may be a requirement to work at various police sites across the Force area to meet operational needs.)

Hours: 37 hours per week Monday – Friday 8am – 4pm

Contract:  Fixed Term Contract 12 Months

Working for #TeamNP  

Our purpose at Team NP is simple: to keep people safe and fight crime. But it takes more than police officers alone to achieve this. That’s where our 2,000-strong team of police staff and 200 volunteers make a difference.

As one of England’s largest police forces, we offer a diverse range of departments and specialisms, creating endless opportunities to develop your career. From mentoring and coaching schemes to leadership programmes and online learning, we’ll provide the support, training and time you need to achieve your ambitions.

As a Disability Confident Employer, we’re committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive.

Whether you’re a member of staff or a volunteer, you’ll have access to excellent health and wellbeing support, including year-round wellbeing initiatives, a 24/7 welfare support hotline and a leading approach to neurodiversity.

Above all, a career with Team NP is more than just a job. It’s an opportunity to be part of something that truly matters.

Learn about our full benefits package  

The role  

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Business Services Department as a Business Services Administrator. 

As a Business Services Administrator, you’ll play a vital role in supporting the teams that help keep Northumbria Police operating effectively every day.

Our Business Services Department is at the heart of the organisation, providing essential support services that enable policing across the force. From coordinating maintenance and health and safety activities to supporting frontline policing operations, our team works behind the scenes to ensure everything runs smoothly.

If you enjoy working in a fast-paced environment, have excellent organisational skills and take pride in delivering high-quality administrative support, we’d love to hear from you.

What you’ll do 

• Provide administrative and facilities management support, responding to enquiries and building positive relationships with internal and external stakeholders.
•  Maintain accurate records and information across a range of computer systems, databases and paper-based filing systems.
• Manage incoming correspondence, monitoring shared mailboxes and ensuring enquiries are dealt with promptly and efficiently.
• Support operational policing teams by coordinating resources, ordering equipment and supplies, and assisting with Health & Safety and compliance processes.
• Produce correspondence, reports, meeting notes and action trackers, providing comprehensive support to managers and wider teams.
• Handle a varied workload, working independently and collaboratively to ensure business support services are delivered effectively and efficiently.

Sound interesting? For further information, and to support your application, please view the job description.

What you’ll bring 

• Experience in facilities management and operational support.   
•   You will be able to prioritise and organise your work without supervision.
• Able to consider and solve problems using initiative and decision-making ability.
• Strong Customer Services Skills.
• The ability to work independently and as part of a team
• Strong written and verbal communication skills as well as the ability to communicate at all levels.
• You will have a methodical approach to your work.

Please note that the role involves occasional manual handling tasks, including moving boxes, equipment, and other materials. Appropriate training and support will be provided.

We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.  

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.  

Interested to learn more? For further information about the role please contact Joanne Mayland by email at [email removed].

What we offer

•  26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays 
• NHS Fleet Solutions Car Lease Scheme 
• Enhanced maternity, shared parental and adoption leave 
• Flexi time – allowing you to fit your working hours around your individual needs 
• Flexible working (we are happy to discuss options such as compressed hours) 
• Agile working – option to work from home, your team zone, and spaces across the force 
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution 
• Corporate travel schemes – local rail, bus services and metro discounts 
• Access to private healthcare and eye test vouchers 
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets 
• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support
• Access to gyms in some stations 
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel 
• Cycle to work scheme 
• Opportunity to volunteer in local community

We are committed to creating a connected and agile workplace. For agile and home-based roles, employees are expected to work from a Force site at least once a week, with two days recommended. Hiring managers can discuss arrangements at interview. This approach supports collaboration, wellbeing and strong working relationships.

Just so you know 

Candidates with priority status will be given precedence for this role over other applicants. 

Our application form will help us understand how your work, education and life experience has prepared you for the role of a Business Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.  

The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and