Service Operations Analyst

Our world-leading Time & Frequency department is seeking a Service Operations Analyst with proven expertise in IT service management (ITSM).  

This is an exceptional opportunity to join the global authority in precision timing at a defining moment for UK digital infrastructure. 

Backed by a government investment of £180 million in the National Timing Centre (NTC) programme, we are developing a world-first resilient time distribution capability that will provide industry with a robust complement to satellite systems (such as GPS) – which are increasingly vulnerable to disruption from solar storms, jamming and spoofing. 

This will underpin essential services, including:

• Telecommunications, 
• Online banking, 
• Emergency response, 
• Transport networks, and 
• Wider digital and data-driven operations.

Together, these services form the backbone of modern society - and your leadership will help ensure they remain secure, reliable and robust even if global navigation satellite systems fail. 

Key Responsibilities:

• Manage the monitoring of services, networks and applications, ensuring timely response to operational events, alerts and incidents.
  
  
• Coordinate incident management activities, driving investigations, escalations and service restoration.
  
  
• Lead Change Enablement activities, ensuring requests are appropriately assessed, reviewed and implemented.
  
  
• Manage service requests, user access controls and operational administration activities.
  
  
• Maintain and improve asset, configuration and service management processes and records.
  
  
• Coordinate backup, software maintenance and configuration activities to support service availability and resilience.
  
  
• Drive compliance with operational, security and cyber requirements across service operations activities.
  
  
• Contribute to the development, implementation and continuous improvement of ITSM and ITIL-aligned operational processes.