Warehouse Operations Manager

Warehouse Operations Manager
Location: Crewe| Reports to: Head of Logistics

Are you a driven and experienced warehouse leader ready to take the next step in your logistics career? We’re looking for an inspirational Warehouse Operations Manager to lead our fast-paced distribution centre, ensuring seamless retail and eCommerce delivery operations.

The Role

As Warehouse Operations Manager, you’ll report to the Head of Logistics and lead a team of Team Managers, who in turn manage Team Leaders and Warehouse Operatives. You’ll be responsible for the day-to-day running and strategic performance of the warehouse—ensuring the smooth, cost-effective, and timely delivery of goods to both stores and customers.

Key Responsibilities

• Lead and inspire the management team to consistently achieve and exceed site performance targets.

• Act as a direct line manager to four operational Team Managers, ensuring engagement and development at all levels of the team.

• Foster a high-performance culture rooted in continuous improvement and employee recognition.

• Champion our company values, creating a positive, inclusive environment where people genuinely enjoy coming to work.

• Drive delivery of operational plans for staffing, cost efficiency, throughput, and service excellence.

• Fully understand DC workflows and key operational levers to optimise performance.

• Become proficient in our Warehouse Management System and ensure optimal utilisation of our automated systems.

• Support the Head of Logistics in delivering against departmental budgets, identifying cost-saving opportunities.

• Promote a culture of safety—ensuring all Health & Safety policies are followed and continuously improved.

• Build and retain a high-performing team through proactive talent management, development, and succession planning.

• Ensure operational consistency and be visible across shifts when required.

What We’re Looking For

• A strong and inspiring leader with a track record of managing large warehouse teams in a logistics environment.

• Excellent communicator, both written and verbal, confident in engaging at all levels.

• Sharp problem-solver with solid analytical skills and a proactive, solutions-first mindset.

• Highly organised with great attention to detail and an aptitude for process improvement.

• Proficient in IT systems, especially spreadsheets and WMS platforms.

• Capable planner—able to manage competing priorities and meet tight deadlines.

• Deep understanding of warehouse operations and HR processes.

• Calm under pressure, confident in managing conflict, and able to maintain a positive team culture.

• A hands-on, visible leader with flexibility to support across shifts when needed.

Sound like you?
If you’re ready to make a real impact and play a key role in our logistics strategy, we’d love to hear from you.