Customer Service & Sales Coordinator

Job Title: Customer Service & Sales Coordinator

Location: Coventry

Contract Type: Permanent

Salary: £24,000 - £26,000

Hours: Full Time

Driving Licence Required: Yes

Own Car: Yes

About the Role

We are seeking a proactive and organised Customer Service & Sales Coordinator to join our growing team. This is a varied role where you will act as a key point of contact for customers while providing essential support to the commercial team. You will play an important part in ensuring enquiries, orders and customer requests are handled efficiently, contributing to a positive customer experience and smooth day-to-day operations.

Key Responsibilities

• Providing administrative support to the sales and customer service teams


• Managing customer enquiries via phone and email in a professional and timely manner


• Preparing customer quotations and processing orders accurately


• Updating and maintaining CRM systems and internal databases


• Liaising with production, logistics and other internal departments to ensure customer requirements are met


• Monitoring order progress and communicating updates to customers


• Assisting with reporting and general office administration


• Supporting ongoing business development and customer retention activities

About You

To be successful in this role, you will have:

• Excellent organisational skills with strong attention to detail


• Confident communication skills, both written and verbal


• A professional and customer-focused approach


• Good IT skills, including Microsoft Word, Excel and Outlook


• The ability to manage multiple tasks and prioritise workloads effectively


• Previous experience within an administration, customer service or sales support environment would be advantageous


• A full UK driving licence

Benefits

Competitive Package

• Salary from £24,000 + per annum


• Company benefits package


• Free onsite parking

Career Development

• Ongoing training and professional development opportunities


• Clear progression pathways within the business

Positive Working Environment

• Friendly and supportive team culture


• Collaborative workplace with long-term career prospects

Work-Life Balance

• Full-time permanent position


• Stable working hours with a well-established business

If you are a motivated administrator with strong customer service skills and enjoy working in a fast-paced environment, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.