Service Administrator

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Vacancy Reference 185-75041-14546

Apply for this job Positions Available: 1 Contract Type: Fixed Term Whole Time Equivalent (WTE): 1 Salary Range: Band 3: £25,760 - £27,476 per annum pro rata Weekly Working Hours: 37.5 Location: Royal Devon and Exeter Hospital, Barrack Road, Exeter, Devon Closing Date: 30/10/2026 Job Category: Administration Region / Division: Eastern Services - Agenda for Change Staff Group: Administrative & Clerical

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Role Summary

• Providing excellent customer service to patients, colleagues, and multidisciplinary teams in line with Trust values and standards.
• Coordinating and organising patient attendance for surgeries, pre-ops and outpatient appointments.
• Ensuring all administrative processes and patient enquiries are managed efficiently and within required timescales.
• Delivering a comprehensive secretarial and administrative service to Consultants, nursing teams, and the wider team.
• Producing accurate, professional documentation to a high standard with strong attention to detail and proofreading skills.
• Monitoring patients waiting lists (outpatient and surgical) and ensuring compliance with NHS targets and Trust standards.
• Managing telephone, email, and written correspondence professionally and effectively.
• Supporting service continuity by working collaboratively with colleagues and ensuring adequate cover during periods of leave. 
• Adhering to governance, compliance, and mandatory training requirements in line with Trust policies.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for an enthusiastic, motivated and dedicated Service Administrator to join our busy Ophthalmology Department.

The successful candidate will be highly organised and motivated, with excellent communication and interpersonal skills. You will be able to prioritise and manage your workload effectively, work calmly under pressure, and thrive in a busy and varied working environment. A positive, flexible and proactive approach is essential, along with a commitment to providing a high-quality administrative service to patients and colleagues.

The post holder will ideally have previous administrative experience, preferably within