CRM Coordinator

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Job Reference nhg/TP/36088/1911

Apply for this job Number of Positions: 1 Contract Type: Permanent Salary: £32,812 to £36,760 per annum for 35 hours per week. Working Hours: 35 Location: Bruce Kenrick House Closing Date: 21/10/2026 Job Category: New Business and Sales Business Unit: Homes Directorate

Job Introduction

What you’ll do

As the CRM Coordinator, you’ll play a key role in supporting the Performance and Data Manager by monitoring and managing the Sales and Home Ownership Progression CRM, iProperty Cloud. You’ll take ownership of lead analysis and management, monitor property values, upload and maintain development data, and act as the first point of contact for CRM related queries across the directorate. You will also support the Performance and Data Manager on projects. Your work will ensure our systems remain accurate, reliable and aligned with business needs.

How you’ll do it

• Maintain data governance: Ensure monthly data governance and quality targets are met, supporting accurate reporting and decision making.
• Record valuations: Work with the Research & Customer Experience Manager to record valuation updates on iProperty.
• Manage property and sales data: Upload new scheme and property information from Development and ensure updates are recorded promptly.
• Validate data: Check and validate property values across scheme price lists.
• Support CRM enhancements: Liaise with internal and external stakeholders on system and portal integrations and enhancement projects (e.g., Pamwin, Northgate, iProperty Cloud), being involved end-to-end which will include testing and deployment.
• Service charge: Ensure that all service charge is up to date on iProperty.
• Manage leads: Work with the Head of Marketing and Performance to upload leads, cleanse old data and provide analysis where needed. 
• Support reporting: Support the Performance and Data Manager with data and analysis for board papers.
• Power BI: Support the Performance and Data Manager in testing and monitoring data for new Power BI reports.   
• Training: Provide new members of the team with training on iProperty and be on hand to answer any questions.   
• Work safely and responsibly: Follow all NHG and statutory policies, including health and safety and financial regulations.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. 

You’re a detail‑driven, analytical and highly organised individual who enjoys working with data, systems and processes. You’re confident using CRM platforms, comfortable managing large datasets and able to communicate clearly with colleagues at all levels.

You naturally reflect NHG’s values - Compassionate, Progressive, Dependable, Inclusive and Empowered - and you bring these to life through your approach to collaboration, problem‑solving and continuous improvement. You take pride in accuracy, consistency and supporting others to get the best from our systems.

Essential skills/experience

Professional experience

• Experience using D365 CRM systems.
• Experience analysing research data.
• Experience using proprietary property data sources such as Molior, Hometrack, Zoopla, Rightmove, etc. 

Skills

• Advanced IT and systems skills, including strong proficiency in the Microsoft Office suite.
• Excellent verbal and written communication skills with strong attention to detail.
• Confident presenting research methods and findings to stakeholders at all levels.
• Problem solving skills and forward thinking

Qualifications

• Educated to a minimum A‑level standard, with a qualification in economics, business studies, maths or statistics.

 Working arrangements - 5 days a week. Office days are Tuesday and Thursday, Monday Wednesday and Friday work from home unless the business requires otherwise.

What’s in it for you?<