Junior Software Engineer

Start Your Technology Career with Hillingdon Council

Are you passionate about technology, software development and solving problems? Looking for an opportunity to gain hands-on experience while working on systems that support essential public services?

We are seeking an enthusiastic Junior Software Engineer to join our Application Development & Support Team. This is an excellent opportunity for someone at the start of their technology career to develop practical skills in software development, application support, testing, data quality and system improvement whilst working alongside experienced professionals.

What You'll Be Doing

• Act as the first point of contact in the team for support tickets, triaging requests and ensuring incidents contain sufficient information for timely resolution.
• Provide first and second-line application support, troubleshooting and resolving software and system issues.
• Escalate issues to internal teams, suppliers or third parties as required, maintaining issue logs and keeping stakeholders informed of progress.
• Monitor application performance and undertake routine system checks.
• Take ownership of user issues, providing advice, guidance and training where appropriate.
• Support and maintain business-critical applications used across Council services.
• Assist with software development, system configuration, testing and implementation activities.
• Support user acceptance testing (UAT) and work with business users to ensure solutions meet operational requirements.
• Collaborate with colleagues, suppliers and business stakeholders to review system performance, specifications and improvement opportunities.
• Assist with application upgrades, enhancements and project delivery activities from requirements through to implementation.
• Support data quality initiatives, including data validation, matching, cleansing and system improvement activities.
• Produce and maintain technical and user documentation.
• Contribute to process improvements and the continuous development of software applications and services.
• Work collaboratively across teams to support the successful delivery of technology projects and digital transformation initiatives.

We're looking for someone with a genuine interest in technology, a willingness to learn and a desire to build a career in software engineering and application support.

You may have:

• A Levels (including Computer Science), a BTEC in ICT, a Software Development Apprenticeship, or equivalent experience.
• Knowledge or experience of software development, application support or system testing.
• Exposure to technologies such as SQL, JavaScript, Python, Power Platform or web development technologies.
• Good problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Strong attention to detail and a commitment to delivering high-quality work.
• The ability to work collaboratively as part of a team while taking ownership of your own learning and development.

Why Join Us?

• Gain hands-on experience in a Commercial Off-The-Shelf (COTS) application support environment.
• Work on real projects that support services used by thousands of residents.
• Learn from experienced software engineers and application specialists.
• Access training, mentoring and professional development opportunities.
• Contribute to the Council's digital transformation and innovation agenda.

This is an exciting opportunity for an aspiring software engineer to develop technical skills, gain valuable experience and build a rewarding career within one of London's largest local authorities.

Join us and help create the technology services that make a difference to residents every day.