Operations Administrator

Operations Administrator – Salford

Monday to Fri, Full Time (Hybrid working)

Up to £28,000 DOE + competitive benefit package

Our well-established client is seeking an Operations Administrator to support the smooth day-to-day running of the firm, working closely with colleagues across the office to ensure efficient operations and effective administrative support.

Key responsibilities:

• Manage the email inbox, respond to routine enquiries, handle correspondence and flag important emails or outstanding actions.
• Coordinate internal and external meetings, including room bookings, attendee arrangements, travel and accommodation.
• Prepare, scan and distribute correspondence, draft client letters and transcribe dictation as required.
• Act as a first point of contact for client enquiries, handling telephone calls, greeting visitors and keeping the Partner updated on progress.
• Support client billing and financial administration, including raising invoices and credit notes, chasing outstanding fees, issuing statements and processing cheque payments.
• Complete new client onboarding procedures, collect identification documents and prepare engagement letters.
• Process Partner expenses, distribute deadlines reports and investigate any discrepancies.
• Support ad hoc administrative projects and assist with improving team processes and efficiency.
• Maintain confidentiality and comply with company policies, procedures, health and safety requirements and equality standards.

Essentials:

• Knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• Understanding of the importance of customer service in developing and retaining business.
• Ability to build and maintain professional relationships.
• Strong organisational skills with the ability to prioritise workloads and manage competing deadlines effectively.
• Excellent attention to detail and a high degree of accuracy.
• Ability to monitor workloads, resolve issues and maintain appropriate levels of communication.
• Effective time management and the ability to use resources efficiently.
• A positive, professional and adaptable approach, with strong emotional intelligence and the ability to respond effectively to changing priorities and situations.
• A reliable and proactive attitude with the ability to work independently and demonstrate flexibility and resilience.

Interested? Contact CAITLIN on [phone removed] or email your CV to [email removed]

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.