Customer Service Coordinator (Sheffield)

Customer Service Coordinator

Location: Sheffield
Basic Salary: Flexible, DOE
Working Pattern: Monday to Friday, 9am–5pm, with a one-hour lunch
Working Arrangement: Hybrid, with up to two days working from home

The Opportunity

A growing housebuilder is looking for an organised and customer-focused Customer Service Coordinator to join its Sheffield team.

The business creates contemporary homes with considered layouts, a high standard of specification and a focus on sustainability. As its development portfolio grows, it is strengthening its Customer Services team to ensure homeowners receive responsive, professional aftercare.

Working closely with Customer Liaison Managers and the wider team, you will manage customer enquiries, coordinate repairs and help resolve defects, particularly during the second year of the builder’s warranty.

Key Responsibilities

• Handle incoming customer calls and monitor the shared customer service inbox.
• Respond to enquiries within the three-day service level agreement.
• Record customer concerns and reported defects accurately.
• Coordinate repairs with contractors, site teams and internal departments.
• Chase outstanding works and progress cases through to resolution.
• Keep homeowners informed of appointments, actions and progress.
• Manage aftercare matters outside the Customer Liaison Managers’ remit, including second-year warranty defects.
• Process invoices and maintain supporting administrative records.
• Keep customer information and case updates accurate using COINS.
• Prioritise a busy workload and escalate complex issues appropriately.
• Work collaboratively to deliver a consistent and positive customer experience.

About You

• Previous customer service experience is essential.
• Experience in housebuilding, property aftercare, repairs coordination or construction would be advantageous.
• Confident handling telephone and email enquiries.
• Strong organisational and administrative skills.
• Able to manage competing priorities and follow through on outstanding actions.
• Professional and empathetic when handling customer concerns.
• Comfortable liaising with contractors and colleagues to resolve issues.
• Accurate record keeping and good IT skills.
• Previous COINS experience would be beneficial.

Salary & Benefits

• Basic salary flexible DOE.
• Hybrid working with up to two days from home, subject to business requirements and a suitable home setup.
• 27 days’ annual leave plus bank holidays.
• Option to buy or sell up to five days’ holiday.
• Pension scheme.
• Private medical cover.
• Life assurance.
• Wellbeing payment.
• Early finishes on Fridays.
• Company social events.

How to Apply

To find out more, please contact:

Lucy Wainwright | Associate Director
Mobile: [phone removed]
Email: [email removed]
Ref: 3669

About Us

Based in Bridgend, South Wales, Foresite Recruitment provides forward-thinking, dynamic and tailored recruitment solutions to construction companies, developers and housebuilders nationwide.

Our team is driven by a desire to make the recruitment process as hassle-free as possible, working with candidates and clients across the UK.

We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend or perform in an interview, please let us know.