Territory Manager

Location: Norfolk (Remote/Home-Based with Travel Across Territory)
Contract: Full-Time, Permanent
Hours: 40 hours per week, Monday to Friday, 8:30am - 5:00pm, with occasional weekend work

Role Overview

We are seeking an ambitious and customer-focused Territory Manager to manage and grow a portfolio of dental practices across Norfolk. This is a field-based role focused on building strong customer relationships, driving sales growth, delivering product demonstrations, and providing ongoing support to clinical customers.
The successful candidate will act as a trusted partner to dental professionals, identifying opportunities to increase revenue, supporting customers with product expertise, and ensuring an exceptional customer experience throughout the customer journey.

Key Responsibilities

Sales & Account Management

• Manage and grow an established customer base across the Norfolk territory.
• Achieve and exceed agreed sales targets and revenue objectives.
• Develop and implement effective territory plans to maximise sales opportunities.
• Identify, target, and secure new business opportunities within the dental sector.
• Monitor competitor activity, market trends, and customer needs to drive commercial growth.

Customer Relationships & Clinical Support

• Build and maintain strong relationships with dental professionals and practice teams.
• Deliver product presentations, demonstrations, and educational sessions.
• Provide customers with product updates, technical guidance, and clinical support where required.
• Assist with surgery supervision and hands-on support to ensure customer confidence and successful outcomes.
• Resolve customer queries and concerns promptly, professionally, and effectively.

Business Development

• Generate new leads through networking, market research, referrals, and prospecting activities.
• Present products and solutions to prospective customers.
• Develop opportunities within existing accounts while identifying new customers across the territory.
• Represent the business professionally at all customer interactions.

Training & Events

• Support and deliver product training to customers.
• Attend exhibitions, trade shows, industry events, and educational courses.
• Build brand awareness and strengthen customer relationships through networking opportunities.

Reporting & Territory Planning

• Maintain accurate records of customer activity using CRM systems.
• Prepare and submit regular sales reports, forecasts, and territory updates.
• Analyse territory performance and implement strategies for continuous improvement.
• Work closely with internal teams to ensure a seamless customer experience and efficient order fulfilment.

About You

We're looking for someone who is commercially driven, self-motivated, and passionate about building long-term customer relationships.
You will be able to demonstrate:

• Proven experience in Territory Sales, Account Management, Business Development, or a similar field-based sales role.
• A strong track record of achieving and exceeding sales targets.
• Excellent communication, presentation, and relationship-building skills.
• The ability to manage multiple accounts and priorities effectively.
• Strong problem-solving skills and a proactive approach to customer support.
• Experience using CRM systems and Microsoft Office or Google Workspace.
• A full UK driving licence and willingness to travel extensively throughout Norfolk.

Desirable

• Experience within the dental, healthcare, medical device, or clinical sectors.
• Knowledge of implant dentistry or dental products.
• Previous experience delivering product training or clinical support.

What Success Looks Like

• Achievement of territory sales and growth targets.
• Strong, long-term relationships with key dental practices and clinicians.
• Successful acquisition of new customers and expansion of existing accounts.
• High levels of customer satisfaction and retention.
• Effective territory planning and consistent pipeline growth.
• Becoming a trusted advisor and first point of contact within the territory.

This is an excellent opportunity for a motivated sales professional who enjoys autonomy, relationship building, and driving growth within a rewarding and fast-paced environment.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.