Senior Administrator - Scheduling & Triage

Team: Community Reablement and Step Up/Step Down Services

Job Family: Providing M - CBG7

Salary: £29,542 - £32,046 per annum pro rata

Hours: 37 hours per week

Location: Hybrid.  Attendance at Priory House, Shefford 2-3 days per week is required for this role.

Contract Type: Hybrid – Permanent

Closing Date: 18th October 2026

Interview Date: W/C 26th October 2026

About the role:

Our Reablement & Step Up/Step Down services put residents at the heart of everything we do. Following an accident or illness, sometimes people need a helping hand to get back to everyday life. That’s where our Reablement Service comes in. Our goal is to help people to get back on their feet – and regain their independence.

Join us as a Senior Administrator, and you’ll find your greatness supporting our multi-disciplinary staff teams of reablement workers, coordinators, and therapists as they care for those who need it most. As an experienced senior administrator, you’ll play a pivotal role in ensuring our ‘back office’ functions deliver a robust level of support to enable our teams to do their job at the highest standards in line with our directorate’s values and priorities. 

The role involves:

• Scheduling the daily Reablement programme using our bespoke rostering system so that visits to people we support are appropriately planned
• Monitoring service capacity ensuring sufficient levels to meet the needs of people we support
• Provide and manage spreadsheet systems, monitoring, updating, and analysing data as and when required to a high and accurate standard, checking accuracy and prioritising work. 
• Provide and manage word processing systems, drafting letters, preparing documents and correspondence as and when required to a high and accurate standard, checking accuracy and prioritising workload.
• Provide an effective link with all levels of local authority personnel and other organisations.
• Provide an effective link with members of the public. In particular, families and representatives of people using care services.
• Undertake procurement as required, dealing with invoices in a timely manner, and answer any financial queries, ensuring that invoices match up to purchase orders to facilitate prompt payment.  

We’re looking for someone with strong Maths and English skills (to GCSE grade C standard or equivalent), who has proven experience in Microsoft Office alongside IT systems designed to schedule workflows in a domiciliary care setting would be advantageous. You will also ideally have experience of providing senior administrative support with excellent organisational skills and attention to detail. You’ll be part of a small team and be provided with clear guidance on the specific administrative tasks required of you. 

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process.

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

For an informal discussion about this position, please contact: Anthony Prior at [email removed] or [phone removed].

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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.

Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI.

All new starters will join us on a four‑month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well‑supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire.

Bedfordshire Employment and Skills Academy (BESA) provides free employability support and training courses.

Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.