IT Support Technician

As IT Support Technician, you will assist with the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure.

Role Purpose:

• The maintenance and provision of ICT technical support and services within the Multi Academy Trust.
• To support the use of ICT through maintenance of software, hardware and related equipment, and providing support to staff and pupils to ensure administration and learning outcomes are maximised.
• Provide training and coaching for staff to upskill and enable access to systems to maximise student learning and improve delivery whilst reducing workload for staff.
• In conjunction with the Trust Head of IT, plan and implement the Trusts ICT strategy and service provision, including managing many aspects of ICT technical support.
• Focus on availability of technology of systems, security and connectivity issues.
• Manage all devices and associated infrastructure within school ensuring each child has access to a fully functioning effective learning device.

Key Responsibilities and Accountabilities:

• Through proactive checks, ensure that all areas of the curriculum facing infrastructure are fit for purpose and ready to deliver a high-quality teaching experience.
• Act as IT Support Technician for any school within the Trust ensuring all daily tasks are completed while supporting the running of the Trust network.
• Take responsibility for the upkeep and cleanliness of IT storage. Maintain up to date asset system and update school documentation regularly.
• Undertake any repairs as required, seeking assistance from the Senior IT Support Technician and technical colleagues when necessary.
• Provide technical problem solving on hardware and software issues to staff where required.
• Ensure that ICT equipment and workstations meet the requirements of health and safety legislation.
• Instruct classroom-based employees in the use of software and hardware to help deliver high quality teaching and learning.
• Manage the helpdesk and tickets, update in a timely manner and escalate where necessary.
• Install and maintain computer hardware, clients, laptops, audio/visual equipment and peripherals.
• Travel to any site within the Trust to assist in the resolution of issues as required by the Senior IT support technician or Head of IT.
• Set up and take down audio visual equipment, laptops and conferencing equipment when booked and assist in the running of Trust events.
• Change passwords and manage network access as directed by the policies of the Trust and as requested by the Head of IT.
• Software installation, maintenance and upgrading in line with the school development policy. Including deployment of workstation images where necessary.
• To keep abreast of technological developments and encourage the use of ICT at all levels. · Ensure stock levels of spares and consumables are maintained and that you liaise effectively with both internal and external stakeholders.
• Manage staff and student accounts and, where necessary, add new members of the school community and organise the archiving of user materials from school leavers before removal of their user accounts.
• To be aware of all Trust policies relating to the role and carry out the responsibilities detailed therein.
• Support internal stakeholders with the technical elements of the Trust MIS system and liaise with external stakeholders as required.
• Work with the Trusts in-house catering team and other stakeholders to ensure that the cashless catering system fit for purpose.

Training and development

• Support staff inductions in relation to ICT equipment.
• Maintain appropriate levels of training in the role, keeping up to date with new initiatives and developments in ICT.
• Attend events and training required.
• Identifying training needs and help to deliver training for staff as needed to operate ICT systems.

Data Protection

• Adhere to the Trust's data protection policies and processes.
• Report any data breach of the academy's ICT acceptable use policy to the academy's Data Protection Lead.

We are looking for someone who:

• Has a willingness to work towards relevant qualifications as appropriate.
• Has a willingness to undertake training in systems implemented by the Trust.
• Has experience dealing with stakeholders at all levels.
• Has experience of ICT-related problem solving.
• Can manage priorities in a pressurised environment whilst meeting agreed deadlines, timescales and targets.
• Holds the ability to articulate technical ideas to non-technical people, both verbal and written, and where required in an effective non-technical way.
• Shares our commitment to providing the best possible outcomes for young people and supporting the mission and values of the Trust.