Admin Officer (Court Administration)

AO Admin Officer (Court Administration)
Location: B4 6QA
Additional information:
* Office-based role, working 37 hours per week
£12.86ph

If you're the kind of person who enjoys keeping things running smoothly, welcoming people confidently, and making sure information is accurate "right first time", this could be a brilliant opportunity. Hiring for a reputed client, Our Client is seeking an AO Admin Officer to support the effective operation of the courts and tribunals in Birmingham.
What you'll be doing:
* Prepare papers, files and court/tribunal documents for hearings and meetings
* Maintain and update records on an in-house computer system and support accurate data input
* Handle post opening and dispatch, alongside general photocopying and filing
* Support court users with enquiries via face-to-face, written and telephone channels
* Assist with scheduling/serving documents and carrying out specific processes (including collection of fines/fees using chip and pin)
* Work as part of a team to keep TIB meetings relevant, timely and productive
* Process standard casework documentation and ensure courts accurately result based on the information on file
* Check and verify documents, records and returns against procedures and quality standards
* Produce basic statistical analysis reports and support financial information processing when required
What you'll bring:
* Excellent customer service mindset, with confident and polite communication
* Strong administrative capability, with attention to detail and accuracy
* Ability to follow guidelines and instructions, using discretion and initiative within processes
* Comfortable working in a team, managing your own time, and supporting improvements through continuous improvement principles
* Confident, responsible approach when handling sensitive information and working to workload targets

If you're keen to contribute to a meaningful public service environment and develop your admin career, apply now and we'll be in touch.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.