Ocean Customer Service Consultant

Role: Expedite Customer Service RepresentativeLocation: Cheadle - Harewood Estate, Leek Road, ST10 2JUHours: Monday - Friday 8am-4pmPay: £14.74 per hour,The Ocean Customer Service Consultant The Ocean 4PL Customer experience consultant serves as the central coordinator for inbound ocean freight operations, managing the end-to-end movement of cargo from suppliers to final delivery locations. Acting as a control tower and single point of contact, this role oversees logistics providers, ensures shipment visibility, drives operational excellence, supports compliance requirements, and delivers cost-efficient transportation solutions while maintaining high service levels. . Ocean Customer Service Consultant Benefits as a Customer Service Consultant: Free hot meal every shift Free EV charging Temp to perm opportunities Training provided Main duties of an Customer Service Consultant: Manage inbound ocean freight operations from purchase order planning through final delivery. Coordinate shipment planning, booking activities, and container utilization optimization. Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners. Monitor shipment milestones and proactively manage delays and exceptions. Ensure documentation accuracy, trade compliance, and customs readiness. Coordinate destination handling, inland transportation, and delivery scheduling. Track freight costs, validate invoices, and identify cost-saving opportunities. Prepare KPI reports and support continuous improvement initiatives. Customer Service Consultant qualifications and skills: Experience in ocean freight, logistics, supply chain, or freight forwarding operations. Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation. Strong stakeholder management and communication skills. Analytical mindset with experience monitoring KPIs and logistics performance. Ability to resolve operational issues and manage exceptions in a fast-paced environment. Proficiency with TMS, ERP systems, and visibility platforms. Continuous improvement and customer-focused approach. Data driven & cost-efficient mindset, being able to understand complex scenarios and drive desired outcomes. Business oriented approach, understanding the impact of your decisions on our customers. Fluency in English, both written & spoken. If you are interested in this Ocean Customer Service Consultant role, please apply belowINDMAE