Clerical assistant – EK

Job Description: Business Support / Training Administrator About the Role

We are seeking an organised and proactive Business Support / Training Administrator to provide essential administrative support to the Cwm Taf Social Care Workforce Development Service. The successful candidate will help ensure the smooth running of the service by coordinating training courses and events, maintaining accurate records and databases, and providing general clerical and business support to the wider team.

Key Responsibilities

• Coordinate training courses and events, liaising with internal teams, external suppliers and agencies to arrange bookings, venues, catering, external conferences, travel and accommodation.
• Input, update and maintain information within the RCT Source training database, ensuring records are accurate and up to date.
• Prepare and maintain course files, training programmes, certificates and registration forms, updating documentation to reflect changing requirements.
• Manage incoming and outgoing mail, ensuring correspondence is distributed promptly and efficiently.
• Answer telephone calls, take messages and respond to enquiries in a professional and courteous manner.
• Provide general administrative and clerical support, including photocopying, filing, word processing and document preparation.
• Support the wider administrative team by maintaining effective filing systems and providing cover for colleagues when required.
• Ensure information is recorded accurately and that data quality standards are maintained.
• Undertake additional administrative duties appropriate to the role, as directed by the line manager.

Essential Requirements

• Good standard of education.
• Competence using Windows-based IT systems and Microsoft Office applications.
• Previous office-based administrative experience, including entering and retrieving information from computer systems.
• Experience using Windows-based software packages and following data quality processes.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• Good written and verbal communication skills.
• A professional and helpful approach when dealing with colleagues, suppliers and members of the public.
• Welsh Language Level 1, with the ability to undertake basic Welsh language duties.

Desirable Requirements

• NVQ Level 2 or Level 3 in Administration, or an equivalent qualification.
• Experience supporting training, learning and development activities.
• Experience maintaining databases, course records or registration systems.
• Welsh Language Level 2 or above.

What We Are Looking For

The ideal candidate will be a reliable and detail-oriented administrator who can work effectively as part of a team while managing routine tasks independently. They will be confident using computer systems, maintaining accurate records and communicating with a range of internal and external stakeholders. Previous experience in training administration, local government or social care would be beneficial, although transferable administrative experience is also valuable.