Senior Consultant (Commerce)

Who We Are WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience. Senior Consultant with experience in Commerce ecosystems and technologies wanted to join our Business Services team The opportunity: How consumers discover, evaluate and buy products is changing faster than most organisations can respond. AI-powered search, agentic commerce, generative product discovery and the collapse of the traditional funnel are reshaping commercial models across every sector. Most enterprise clients know something has shifted, few have a clear plan for what to do about it. WPP Enterprise Solutions is building a commerce consulting practice to help clients navigate these shifts. We work with some of the world's most recognised brands, translating complex commercial challenges into actionable strategies, transformation roadmaps and delivery programmes. What makes this role different from a boutique or a SaaS provider is what sits around you: your consulting recommendations connect directly to creative, content, CX and commerce execution teams who bring them to life. Strategy doesn't end at a slide deck here. We're looking for a Senior Consultant who can own projects and client relationships. Someone who takes an ambiguous brief, structures it independently, drives the strategic direction and ensures the quality of everything the team delivers. You'll lead client conversations, design and facilitate workshops, and be the person mid-to-senior client stakeholders trust to connect diagnostic findings to commercial action. You'll also play a key role in growing the practice, spotting extension opportunities within accounts, contributing to pitches and coaching more junior members of the team. Perm London/Hybrid Travel to client site where required What you’ll be doing: Project Leadership & Delivery Own medium-scale projects end-to-end: scope, quality, delivery timeline, and client relationship. Accountable for the strategic direction and the standard of output. Lead the development of strategic recommendations across commerce transformation, AI discoverability (GEO/AEO), agentic commerce readiness, content strategy and channel optimisation - shaping the narrative, not just building the analysis. Take ambiguous or loosely defined briefs and structure them into clear project plans with defined deliverables, milestones and resource requirements. Build and codify delivery methodologies into repeatable, scalable frameworks the wider team can execute against. Client Leadership: Design and lead workshops, stakeholder interviews and co-creation sessions. You will be comfortable going off-script when the conversation requires it and steering senior client stakeholders toward actionable outcomes. Serve as a trusted advisor to mid-to-senior client contacts. You are the person they call when they need the thinking sharpened or the direction challenged. Anticipate and respond to client questions in a compelling and informed way. Own the client relationship day-to-day, identifying when senior escalation or support is needed. Business Development: Identify growth opportunities within existing accounts - spot the extension, the adjacent brief, the unasked question and work with senior leadership to convert them. Contribute meaningfully to proposals and pitch responses: shaping the strategic approach, writing key sections, and presenting to prospective clients where appropriate. Build client relationships that generate repeat work - not just deliver well, but leave clients wanting more. Team & Practice Building: Coach and develop Consultants on the team: Setting the quality bar on projects, giving direct feedback, and creating opportunities for junior team members to stretch. This role may line-manage 1–2 team members, depending on team structure. Drive practice IP development: reusable frameworks, case studies, proposition collateral and points of view that strengthen our market position and make selling easier. Work across WPP's integrated network: connecting upstream consulting recommendations to downstream execution in content, CX and commerce. What we want from you: Extensive professional experience, with a strong track record in consulting, strategy or senior commercial/digita…