Interaction Designer

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

HMRC is looking for a passionate Interaction Designer, who can champion user-centred design across our department. They’ll work as part of our User-centred Design practice in the Chief Technology and Design Office, shaping key initiatives that impact millions of people, ensuring our services meet real user needs.

An interaction designer is a confident and competent designer who can determine the best way for users to interact with HMRC’s services. They:

- use their experience to design user-friendly and accessible services that align with government standards and best practices

- work alongside policy experts, user researchers, designers, product managers, and tech specialists to create cohesive, end-to-end user experiences .

Further Information on the technical skills can be found at https://ddat-capability-framework.service.gov.uk/role/interaction-designer

Person specification

Your responsibilities will include:

• creating prototypes, using the government prototyping toolkit, to communicate and test ideas with users and improve with evidence
• mapping user journeys, processes and visualising design problems
• building positive relationships with stakeholders and team members, influencing and collaborating with them to improve design quality
• helping to facilitate the design process by participating in research activities, pairing with developers, facilitating workshops and communicating design decisions .
• working collaboratively with your team to turn concepts into user-centred services

You will also be expected to:

• participate in the design communities within HMRC and across government, both online and offline
• use your expertise to review and provide feedback to other interaction designers on their work
• seek out opportunities for learning and improvement by getting feedback from your colleagues and the business

Essential Criteria

To be successful in this role you will already have experience and understanding of:

• designing accessible, user-centred digital services that meet user needs
• using a range of interaction design techniques, including sketching, concept development, journey mapping and prototyping
• creating and testing prototypes at varying levels of fidelity, including experience with HTML and CSS and collaborative prototyping with teams and stakeholders
• working with design systems, pattern libraries and style guides, for example the GOV.UK design system
• user research methods and practices, and using evidence and insight to inform design decisions and build understanding
• managing stakeholder needs and expectations, including facilitating difficult discussions and influencing diverse sets of stakeholders

Qualification

A degree in a relevant subject or equivalent background from industry experience is expected.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process:

• Designing together
• Evidence-based design
• Iterative design
• Designing for everyone
• Presentation of no more than 10 minutes as a showcase of a piece of design work from your portfolio, demonstrating the technical skills required for the role.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our