Lead Manager - Tenancy Services

Background
At Newcastle City Council, we are committed to delivering high-quality housing services that support residents to live well in safe, secure and sustainable homes. We are continuing to transform our housing services to meet changing demands, strengthen neighbourhoods and ensure excellent outcomes for tenants, communities and the city as a whole.

This is an exciting opportunity to join our senior leadership team and lead the delivery of critical frontline housing services. We are looking for an experienced and inspirational leader who is passionate about improving services, supporting communities and driving excellence.

The Role
The Lead Manager for Tenancy Services is a full-time office-based role.  In this role you will provide strategic and operational leadership across a broad range of housing functions, including tenancy and estate management, income collection, allocations, voids, tenancy enforcement and tenancy sustainment support.

Reporting to the Assistant Director of Housing Services, you will lead high-performing teams and play a key role in shaping the future direction of housing management services across the city. You will ensure services are customer-focused, compliant, responsive to demand and aligned to organisational priorities, whilst driving continuous improvement and delivering excellent outcomes for tenants and communities.

You will provide leadership across complex operational and strategic challenges, overseeing performance, budgets, governance and service transformation. Working collaboratively with partners across the Council and externally, you will help develop innovative solutions that support tenancy sustainment, community wellbeing and neighbourhood resilience.

This is an outstanding opportunity for a forward-thinking housing professional with significant leadership experience and a strong understanding of social housing, regulation and customer service excellence. You will bring the vision, drive and strategic capability needed to deliver lasting improvements for residents and communities across Newcastle.

At Newcastle City Council, we are Proud, Fair and Ambitious. We are looking for leaders who share these values and are committed to making a positive difference for our tenants, communities and colleagues.

Selection Process
The closing date for applications is Monday 19th October 2026.
For an informal discussion about the role, please contact Helen Sammut-Smith at [email removed] 

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

Attachments

• JD - Lead Manager Tenancy Services.pdf
• PS - Lead Manager - Tenancy Services.pdf
• Recruitment Pack (Standalone).pdf