Senior Product Manager

Job summary

The Senior Product Manager is a pivotal leadership role within the National Crime Agency’s Enterprise Services Digital Platforms function, responsible for shaping and delivering complex, high‑risk and technically sophisticated digital products and platforms. Acting as a bridge between organisational ambition and technical execution, the role ensures that corporate digital platforms, infrastructure and shared technical services align with strategic objectives while meeting the needs of users, customers and partners. The postholder will bring strong leadership, communication and organisational skills, underpinned by a solid technical background, and will lead multidisciplinary teams to deliver high‑quality, high‑value digital outcomes that support the Agency’s mission.

Job description

As a Senior Product Manager, you will lead a portfolio of complex technology platforms, infrastructure and shared services that support critical operational capabilities.

You will own the vision, strategy and roadmap, ensuring digital platforms meet user and organisational needs while remaining secure, resilient, sustainable and aligned with technical and engineering standards.

Combining strong product leadership with technical knowledge, you will understand how platforms are architected, engineered, integrated, secured and operated. You will define technical requirements, challenge proposed solutions and make informed decisions about priorities, investment and future development.

Working with engineers, architects, cyber security, service management and delivery teams, you will balance user and business needs with architecture, security, resilience, performance, supportability and technical debt. You will manage technical risks and dependencies throughout the product lifecycle and drive continuous improvement.

You will also work closely with stakeholders and suppliers, acting as an intelligent customer to ensure services deliver the required quality, performance and value.

This role aligns to Senior Product Manager in the Government Digital and Data Profession Capability Framework.

Person specification

Technical Expertise: Strong technical understanding gained through engineering, computer science or relevant experience in software, infrastructure, testing or a related technical discipline.

Product Management: Proven experience managing complex technical products or services, balancing user and business needs with technical constraints, dependencies and priorities.

Technical Product Leadership: Experience leading, coaching and developing Product Managers or Product Owners, and contributing to effective product management practices.

Platforms and Infrastructure: Experience working with infrastructure, platforms or shared technical services, including reuse, technical debt, resilience, scalability and simplification.

Leadership and Delivery: Experience leading teams in complex environments, working across multiple disciplines and using agile approaches to deliver and measure outcomes.

Communication and Influence: Strong communication and influencing skills, with the ability to explain complex technical issues, build relationships and secure senior stakeholder buy-in.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Experience of effective stakeholder management, including building and maintaining strong working relationships with a wide range of internal and external stakeholders.
• Experience of effective product management across the full product lifecycle.

Benefits

Alongside your salary of £70,179, National Crime Agency contributes £20,330 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

Other benefits include:

• Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
• Family friendly policies, notably above the statutory minimum
• Learning and Development opportunities
• Interest free loans and advances, including season tickets, childcare and rental deposits
• Housing schemes - Key Worker status
• Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
• Staff support groups/networks
• Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

Further information is available on the NCA Website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How we will assess you

Your application will be assessed against the following:Technical - this will be assessed by 250 word examples on:

• Experience of effective stakeholder management, including building and maintaining strong working relationships with a wide range of internal and external stakeholders.

• Experience of effective product management across the full product lifecycle.

Experience - This will be assessed:

CV

Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.

Details of what is expected within your CV are as f