QA Test Manager

Job summary

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the mission we're on. In our world, it all matters.

Job description

Our Digital and Data technology team is at the forefront of digital innovation. They provide best-in-class solutions for our clients, helping to shape and support a data driven future for the UK’s government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they’re on hand to provide support. Now, you’ve got the opportunity to join them.

An inspirational coach and mentor with a challenging and enquiring mind, you’re committed to ensuring the products and services we offer to our customers are of the highest quality. Join us and you’ll have the opportunity to use all your skills as you work to support and enhance our global mission.

Providing innovation to government partners

Delivering best-in-class solutions

Working at the cutting-edge of technology

It all matters

Manage the test solutions that contribute to the success of our global mission

When you join us in this vital role it’ll be your task to define and implement test strategies that meet the relevant ISO standards, and use our business and operational requirements to construct test solutions for a range of more complex projects. You’ll be responsible for the improvement and optimisation of the tests we perform, and in addition to agreeing with stakeholders on proposed solutions, we’ll expect you to produce the required supporting documentation. You’ll also put your interpersonal skills to good use as you manage a team of testers and ensure their work is successful and signed off by the end user, and liaise with your colleagues to confirm that our defect management processes reflect operational priorities.

Use all your design, delivery and management skills

With a creative and analytical approach to your work, and excellent verbal and written communication skills, you’ll be capable of designing test models that meet all our requirements. With this in mind you should have well developed experience of using automation testing and defect tracking tools to manage and facilitate the following types of testing: functional, system integration, regression, non-functional, user acceptance and operational acceptance. You should hold Agile and ITIL Foundation level certification, advanced ISTQB certification, and basic knowledge of the SQL scripts used to interrogate databases. In addition, we’ll look for a good understanding of AWS, Azure and other MS programmes, and some knowledge of Virtual Machine management tools.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.u

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. This role is a reserved post and applications are only being accepted from single nationality candidates and not dual nationals. You can find out more about vetting on our website: https://www.fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

Closing date: 01/11/2026

It takes a diverse team to protect a diverse world.

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Person specification

We are looking for people with:

• Agile & ITIL Foundation level / relevant experience
• ISTQB Certified Tester Advanced Level Test Management (CTAL-TM) v3.0 or equivalent test management certification or proven test management experience.
• Basic knowledge of SQL scripts used to interrogate databases
• Knowledge of Cloud infrastructure setup (AWS and Azure)
• Awareness of Virtual Machine management tools (e.g. VMWare)
• Knowledge of test management tools
• Awareness of non functional testing techniques

Qualifications

Agile & ITIL Foundation level / relevant experience

Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience

ISTQB Certified Tester Advanced Level Test Management (CTAL-TM) v3.0 or equivalent test management certification or proven test management

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Agile & ITIL Foundation level / relevant experience
• Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience
• ISTQB Certified Tester Advanced Level Test Management (CTAL-TM) v3.0 or equivalent test management certification or proven test management experience
• Basic knowledge of SQL scripts used to interrogate databases
• Knowledge of Cloud infrastructure setup (AWS and Azure)
• Awareness of Virtual Machine management tools (e.g. VMWare)
• Knowledge of test management tools
• Awareness of non-functional testing techniques

We only ask for evidence of these technical skills on your application form:

• Agile & ITIL Foundation level / relevant experience
• Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience
• ISTQB Certified Tester Advanced Level Test Management (CTAL-TM) v3.0 or equivalent test management certification or proven test management experience
• Knowledge of Cloud infrastructure setup (AWS and Azure)
• Knowledge of test management tools
• Awareness of non-functional testing techniques

Benefits

Alongside your salary of £51,241, FCDO Services contributes £14,844 towards you being a member of the Civil Service Defined Benefit Pension scheme.