Assessment Coordinator

Job Description

• Suffolk County Council 
• Address: West Suffolk House Bury St Edmunds, IP33 3YU or Beacon House Ipswich, IP1 5PB - Hybrid
• Salary:£29,542 per annum (pro rata for part time)
• Hours:18.5 and 37 hours per week, flexible working options available 
• Contract:Permanent

At Suffolk County Council, every role is a chance to create positive change. As an Assessment Co-ordinator in the County Children and Young People's Disability Service, you will play a key role in supporting services that help children, young people and families to thrive. Join us and turn your attention to detail and organisational skills into meaningful impact.

Reimagine the possibilities.

Your role and responsibilities 

This is a fast-paced and rewarding role, covering Ipswich and Bury St Edmunds areas, where you will support the coordination of referrals, information and processes across the. You will be comfortable managing competing priorities, responding to changing demands and maintaining accuracy when working with sensitive information that helps children and families receive support when they need it most.

You will be central to how the service operates, bringing together information, supporting decision-making and ensuring work progresses safely and efficiently.

You will:

• Thrive in a fast-paced environment, balancing multiple priorities and responding flexibly to changing service demands. 
• Maintain accuracy, professionalism and attention to detail when working under pressure and handling sensitive information.
• Gather and collate background information to support informed decision-making.
• Organise and support meetings and formal processes, including preparing information and taking accurate records.
• Provide support for legal and court processes, including maintaining records and liaising with partners.
• Ensure information is shared appropriately and promptly with colleagues and partners.
• Provide administrative and systems support, helping teams to work effectively and resolve issues.
• Deliver a high standard of customer care and communication with families and professionals.
• Contribute to performance monitoring, data returns and service improvement.
• Manage competing priorities and changing demands, ensuring work remains accurate, timely and well organised.
• Support the smooth running of services in a fast-paced environment, demonstrating sound judgement, resilience and professionalism.

You will work within safeguarding and statutory frameworks, ensuring information is handled accurately, sensitively and in line with policy and guidance.

You will need 

We are looking for someone who is organised, proactive and motivated by making a difference for children and families. You will enjoy working in a fast-paced environment, be confident managing competing priorities and take pride in delivering high-quality work even when demands are changing. 

Our ideal candidate will bring:

• A Level 4 qualification (or equivalent experience) in a relevant area. 
• Strong organisational skills and the ability to manage a varied workload while meeting competing deadlines. 
• Experience of working in a busy, fast-paced environment where priorities can change quickly. 
• Resilience and the ability to remain calm, focused and solution-oriented during challenging or high-demand periods.
• Strong attention to detail and the ability to maintain accurate records, data and systems under pressure. 
• Confidence working with sensitive, complex and sometimes emotionally challenging information, while maintaining professionalism and confidentiality. 
• The ability to prioritise effectively, use sound judgement and make informed decisions within established processes. 
• Strong communication skills and the ability to build positive working relationships with colleagues, families and partner agencies. 
• Good problem-solving skills and a proactive approach to identifying issues and finding solutions.
• A commitment to delivering excellent customer service and ensuring children and families receive timely support

We would also welcome:

• Experience working with children and young people with disabilities.
• Experience of working within children's services, Family Help, safeguarding or other multi-agency environments. 
• Experience of supporting statutory processes or working within highly regulated services.
• Strong IT skills, including Microsoft Office applications, case management systems and data handling.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.  

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team 

The County Children and Young People's Disability Service (CCYPDS) is a specialist countywide service working across the full range of statutory interventions for children and young people with disabilities. The service plays a key role in supporting children, young people and their families, while also providing expert advice and guidance to colleagues and partner agencies on disability-related matters. Our multidisciplinary team brings together Social Care, Occupational Therapy and Activities Unlimited (Short Breaks) services to deliver coordinated, strengths-based support and improve outcomes for children and young people across Suffolk. You will be joining an experienced and supportive team that is committed to high-quality practice, collaboration and continuous improvement.

Empowering Everyone 

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Fran Arnold for a casual conversation. You can reach them by calling [phone removed] or emailing: [email removed]

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click ‘Apply Now’ to start your online application. 

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.  

1. Tell us about a time when you had to manage multiple competing priorities in a busy or fast-paced environment. How did you organise your workload, maintain accuracy and ensure