Risk Insight and Coordination Manager

Job summary

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. We are looking for successful candidates who are well suited and committed to providing high levels of customer service.
Counter Fraud, Compliance and Debt (CFCD) has oversight and control of the main levers needed to improve the way we manage fraud, error and debt within the Department.

This role sits within the Integrated Risk & Intelligence Service (IRIS). IRIS is made up of diverse blended teams, including analysts, digital specialists, intelligence experts, and fraud, error and debt specialists.
We are a dynamic and responsive community working together to transform and drive the handling of fraud, error and debt, scanning the horizon for new threats and empowering the frontline.
IRIS will enable DWP to prevent fraud and error and to be recognised as leaders in anticipating threats and ultimately deterring those who pose a threat from attempting to defraud in the first place.

Job description

This role will be managing the delivery of activity in the IRIS Risk Insights & Response Coordination team, which works with stakeholders to identify opportunities to tackle fraud and error risks impacting DWP, develop solutions and support the delivery of those initiatives.

We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and enable colleagues to shine in whatever role they do.

The role will require someone who strives for continuous improvement, innovation, cooperation, and collaboration, taking responsibility for delivering high quality responses to fraud and error across DWP.

Being capable of combining technical understanding with an eye for detail with strong stakeholder management skills to successfully collaborate across the department and wider DWP.

The successful candidate can expect to be involved in the following:

• Collaborate with colleagues within the wider team and with stakeholders across the Department to identify and capitalise upon opportunities to tackle fraud and error risks impacting DWP.
• Role model positive behaviours to build and sustain engagement with stakeholders, taking a cross Department approach to mitigate and address key fraud risks.
• Bring together a range of skills to identify problems and find solutions through a multi-disciplinary team approach.
• Provide visible, accessible, and effective subject matter leadership, taking a personal lead in communicating messages with clarity and conviction across your own team and with other colleagues. Seeking feedback from colleagues, listening, and acting on this.
• Work with colleagues within Counter Fraud Compliance Directorate, Digital Group, wider DWP and across other government departments to identify opportunities to tackle fraud and error risks impacting DWP.
• Research and analyse current information, intelligence and insight on fraud and error risks to develop subject matter expertise on understanding methodologies and risks.

Due to the geographically dispersed nature of this team and the nature of the roles, there will be frequent travel and overnight stays.

Person specification

The successful candidate will need to be able to:

• Demonstrate a strong track record in building and maintaining highly effective collaborative relationships with internal and external stakeholders to ensure delivery of priority outcomes.
• Effectively influence and negotiate resolutions to complex and often technical issues.
• Manage the delivery of multiple concurrent initiatives and strive for continuous improvement, innovation and efficiency, balancing competing work priorities.

The successful candidate will need to demonstrate:

• Delivery of concurrent, complex initiatives at pace.
• Stakeholder management skills and experience, building and maintaining effective working relationships with internal and external stakeholders.
• A drive for change and continuous improvement.

Candidates will be able to demonstrate the following Key Criteria:

• Strong leadership skills and experience with a proven ability to take ownership of initiatives, make links across business areas and work with stakeholders to deliver.
• Experience of drawing on a range of complex information, data or analysis to inform decision making.
• Excellent communication skills with an ability to communicate information clearly and concisely, verbally and in writing for a variety of audiences.
• A working understanding of fraud and error.

Essential Security Criteria

Please note that the role that you are applying for requires National Security Vetting (NSV) to the level – Security Check (SC). You can find more information at United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk) . If you are successful in your application, you will need to attain SC clearance before you can take up the post. This is mandatory and is in addition to completion of Baseline Personnel Security Standard (BPSS).

The purpose of the NSV process is to provide a level of assurance about an individual’s trustworthiness, integrity and reliability, and other factors that increase their vulnerability to corruption or risk of committing a security breach. It involves the investigation of an individual’s background and circumstances to achieve this aim.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Candidates are required to meet the UK residency requirements so that National Security Vetting (NSV) checks can be conducted. Depending on the level of NSV required, you must have resided continuously in the UK for at least 3 of the last 5 years, 2 of which must have been the immediately preceding years from the point of applying for this job.

The application process will ask for personal details about you, your address history, previous relationships, your parents, your employment history, your financial circumstances, and details of any pending, spent or unspent convictions. This list is not exhaustive. Please view the Vetting explained - GOV.UK (www.gov.uk) for more information.

If you require any further information, please contact the vacancy holder. The details are on the jobs portal through which you made your application.

If you are successful in your application, we recommend that you familiarise yourself with the NSV process and advise that you collate as much information as you can prior to starting your Vetting application.

Government Counter Fraud Profession (GCFP)

The DWP is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of counter fraud post holders within DWP to attain, and retain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership.