Homelink Caseworker

• Job_Application_Guide_v2_Feb_2026
• Woking_Borough_Council_Values_and_Behaviours_FINAL
• New_pay_scheme_01_04_2026_v2
• Homelink_Caseworker_JD

Local Government Reorganisation (LGR) Statement

Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.

Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.

While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.

UK Visa Sponsorship

We are unable to offer visa sponsorship for this role.
Applicants must already have the legal right to work in the UK.

AI Use in Applications

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.

Please apply online via the link provided.

Are you passionate about helping people to live safely, independently and with dignity in their own homes?

We're looking for a compassionate and motivated Homelink Caseworker to join our dedicated Living Well Team. This is a rewarding opportunity to make a genuine difference to the lives of older people, disabled residents and vulnerable households across the borough.

Every day is different. One day you could be helping a resident access funding for vital home adaptations, and the next you could be visiting a customer in their home to explore solutions that enable them to maintain their independence and improve their quality of life.

About the Role

As a Homelink Caseworker, you will guide residents through the process of adapting, repairing and improving their homes. Working closely with residents, occupational therapists, technical officers, contractors and partner agencies, you will manage a varied caseload and ensure customers receive the support and advice they need. You will:

• Support residents to access Disabled Facilities Grants and other financial assistance.
• Visit customers in their homes to assess needs and discuss suitable solutions.
• Manage cases from initial enquiry through to completion of works.
• Provide advice on welfare benefits, grants and other sources of financial support.
• Work collaboratively with internal teams, health professionals and external partners.
• Help vulnerable residents remain safe, secure and independent in their homes.

About You

We're looking for someone who:

• Has excellent communication and customer service skills.
• Is empathetic, organised and able to manage a diverse caseload.
• Enjoys problem-solving and finding practical solutions for residents.
• Can build positive relationships with customers, contractors and partner organisations.
• Has experience of working with vulnerable people, housing, social care, welfare advice or a related field.
• Is committed to delivering excellent outcomes and improving residents' wellbeing.

Why Join Us?

At Woking Borough Council, you'll be part of a friendly and supportive team that is passionate about helping people live independently and thrive in their communities.

In return, we offer:

• A rewarding role with real social impact.
• Opportunities for learning and professional development.
• A supportive and collaborative working environment.
• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Flexible and family-friendly working arrangements.

Ready to Make a Difference?

If you're looking for a career where your work has a meaningful impact on people's lives every day, we'd love to hear from you.

Join our Living Well Team and help residents stay independent, safe and connected to their communities.

Apply today and be part of something that truly matters.

For an informal discussion about the role, please contact Helen Kempsell, Living Well Manager (Homelink and Support) by email at [email removed].

We are happy to consider reasonable adjustments as part of the recruitment process.

Closing Date: 25 October 2026 - 23:55pm

Interview Date: 30 October 2026