Client Relations Manager

Are you a confident Account Manager who is a commercially minded relationship builder, who enjoys growing existing accounts, winning back lapsed customers and identifying new sales opportunities?

We’re looking for a proactive Client Relations Manager/Account Manager to join a growing business specialising in high-quality products.  This is an exciting opportunity for someone who enjoys customer relationship management, account development and taking ownership of their sales performance.

With a portfolio of existing customers and warm, lapsed client contacts to work with, you’ll have the opportunity to build relationships, increase revenue and make a real impact on business growth.

The Role – As Client Relations Manager, you’ll be responsible for developing strong customer relationships, retaining existing business and identifying opportunities to grow sales, revenue and profit margins.

Key responsibilities include:

• Contacting warm, lapsed clients to re-establish relationships and generate sales opportunities.
• Building and maintaining strong relationships with existing customers.
• Upselling products, introducing new product lines and identifying opportunities to increase account spend.
• Following up on quotations and converting opportunities into sales.
• Managing customer enquiries, emails and CRM records.
• Making proactive outbound calls and planning daily sales activity.
• Monitoring account performance and identifying opportunities for growth.
• Arranging regular customer visits and quarterly account review meetings.
• Preparing quotations and negotiating pricing, with the opportunity to make decisions on margins in line with company targets.
• Delivering against sales targets for revenue, margin and account growth.

We’re looking for someone who is organised, sociable and commercially aware, with the confidence to pick up the phone, build rapport and develop lasting customer relationships.

You’ll ideally have:

• Previous experience in sales, account management, customer relationship management or a similar commercial role.
• Excellent communication and relationship-building skills.
• Confidence making outbound calls and following up on sales opportunities.
• A proactive approach to upselling, cross-selling and identifying new business within existing accounts.
• Good IT skills, including Microsoft Office, Excel, Outlook and Teams.
• Strong organisational and planning skills, with the ability to manage your time effectively.
• A positive, enthusiastic attitude and a genuine desire to achieve results.
• The ability to work independently while contributing to a wider team.

Experience within the health, beauty, fashion, retail or e-commerce industries would be advantageous.