Business Support Lead Level 1

About The Role

Location: Edwin House, Edwin Road, Manchester, M11 3ER

Working Hours: 35 Hours Per Week

Contract Type: Full-Time Permanent

Closing Date: 20 August 2026

Closing time: 11.59pm 

Interview Method: Face to Face 

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to -

2 References - where possible we require 3 years' history.

Proof of Manchester Residency –  Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council 

Join a Dynamic Team at the Heart of Manchester's Markets 

An exciting opportunity has arisen for a Business Support Officer Grade 3 to join the expanding City Centre & Specialist Markets Team. 

Our team plays a key role in the successful management and operation of Manchester's vibrant city centre trading spaces, specialist markets, and the world-famous Manchester Christmas Markets. This is a busy, fast-paced environment where no two days are the same, offering an excellent opportunity for someone who enjoys providing high-quality administrative support and working as part of a dedicated team. 

About the Role 

As a Business Support Officer, you will provide effective administrative and business support to help ensure the smooth running of the service. You will be responsible for a range of duties including: 

• Providing administrative support across the City Centre & Specialist Markets Team. 

• Managing correspondence, emails, records and databases. 

• Processing invoices, purchase orders and other financial transactions where required. 

• Maintaining accurate records and supporting reporting requirements. 

• Supporting the coordination of trading pitches, events and market operations. 

• Liaising with traders, customers, partners and internal departments. 

• Assisting with arrangements for meetings, events and service activities. 

• Providing excellent customer service and responding to enquiries in a professional and timely manner. 

About You 

We're looking for someone who: 

• Has strong administrative and organisational skills. 

• Can manage competing priorities and work accurately in a busy environment. 

• Is confident using Microsoft Office applications, including Outlook, Word and Excel. 

• Has excellent communication and customer service skills. 

• Works well both independently and as part of a team. 

• Demonstrates attention to detail and a proactive approach to problem-solving. 

• Is enthusiastic, flexible and keen to contribute to a growing service. 

Why Join Us? 

This is a fantastic opportunity to become part of a supportive and ambitious team that helps deliver some of Manchester's most popular trading and market events. From managing city centre trading spaces to supporting the delivery of the internationally recognised Christmas Markets, you'll play an important role in helping us provide memorable experiences for traders, residents and visitors alike. 

If you're looking for a varied and rewarding administrative role within a busy and evolving service, we'd love to hear from you. 

Manchester City Council is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all sections of the community and are committed to promoting equality, diversity and inclusion. 

About the Candidate

We are looking for a highly organised and enthusiastic individual who enjoys working in a busy environment and is able to manage a varied workload. The ideal candidate will have strong administrative and customer service skills, excellent attention to detail, and the ability to communicate effectively with a wide range of people. They will be confident using Microsoft Office applications and able to work both independently and as part of a team. Previous experience working within markets, events, place management, or a similar operational environment would be an advantage, although not essential. Most importantly, we are looking for someone who is proactive, adaptable and keen to support the successful delivery of Manchester's city centre trading spaces, specialist markets and the internationally

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities. 

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. 

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly s