Housing Options Apprentice

Communities

Housing

Apprentice Housing Options Officer

Ref: 001771

Contract: Fixed Term (2 years)

Salary: £20,740 - £24,296 per annum

Hours: 36.66 per week

Location: Spindles Offices, West Street, Oldham, OL1 1LF

Closing Date: Wednesday 21 October 2026

Interview Date: TBC.

Role Overview:

Are you looking to start a rewarding career in Housing while making a real difference in your community?

Join Oldham Council and take the first step in a supportive, forward-thinking organisation that is committed to developing talent and helping you grow. You will be part of a dynamic workplace that values collaboration, innovation and continuous development, giving you every opportunity to build a successful and meaningful career.

As a Housing Apprentice, you will play an important role in supporting our Housing team. The Apprentice Housing Options Officer will provide support to the Housing Options staff across our Homelessness Prevention, Housing Register & Temporary Accommodation teams. This is an apprenticeship opportunity designed for individuals looking to start a career in housing, public administration, or local government.

As part of your apprenticeship, you will be setting a strong foundation for future career progression within the Council and the ability to go on to secure permanent roles and advance within the organisation.

If you are ready to learn, grow and make a difference, we would love to hear from you. Join us and be part of something bigger in the Housing Team at Oldham Council.

Key Responsibilities:

• Be able to maintain accurate computerised information systems by inputting, updating and extracting data.
  
• Follow set processes for setting up projects, raising purchase orders,
  
• Helping budget holders and requisitioners with financial system queries.
  
• Keeping up to date customer records.
  
• Support officers with day-to-day administrative duties and service delivery.
  
• Use Microsoft Office applications (Word, Excel, Outlook, Teams) to draft letters, manage data, and prepare reports.
  
• Contact customers under supervision to provide information or gather documents relating to housing and homelessness applications.

Key Requirements:

To succeed in this role, you will be able to:

• A desire to work within a business office environment and an a keen interest in housing is essential, homelessness desirable.
  
• A good level of communication skills, written and verbal;
  
• Attention to detail, working accurately, and consistently striving for excellence.
  
• Willingness to complete Business Admin Level 3 qualification

About Us:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours:

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package:

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment:

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme.

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Important Information:

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